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Team Leader (Insurance Customer Support)

Fresher   Kochi, Kerala   15 Sep, 2025
HRBRO PLACEMENT SERVICES
Job LocationKochi, Kerala
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Team Leader for the Domestic Voice Process at an Insurance Customer Support company in Kochi, your role will involve leading and managing a team of customer support executives. Your responsibilities will include ensuring team performance, maintaining quality standards, and adhering to SLAs. You will be required to handle escalations, provide coaching and feedback to agents, and maintain daily reports to ensure a smooth process flow.The ideal candidate for this position should have a graduation qualification and a minimum of 6 months of experience as a Team Leader in a voice process. The working shift for this role is rotational, and the salary offered ranges from 28,000 to 30,000.This is a full-time, permanent position that offers benefits such as paid time off and Provident Fund. The work location is in person, requiring your presence at the office in Kochi.,

Keyskills :
Voice ProcessTeam Leader

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