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International Customer Support Specialist

Fresher   Mohali   22 Nov, 2025
Live Connections
Job LocationMohali
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Position : Customer Support Specialist (International Voice/Non-Voice)Location : Mohali (International Business Unit)Plot No. A40A, Phase VIII B, Sector 75, Industrial Area, Mohali-Punjab (160062)Salary CTC : Upto Rs. 430,000Mode of Interviews: Face-to-FaceWorking Model : Work From OfficeWorking Days : 5.5 Days with rotational shifts and Weekly Off.Shifts : 9.5 Hrs. Shift (Including 1 Hr. Break)Qualification :102 / Graduate with excellent verbal & written communication skillsOpen for both freshers and experienced candidatesComputer Knowledge, good typing speedContact person- Varalakshmi-Varalakshmi.y@livecjobs.comor call onhidden_mobileJob DescriptionWe are looking for dynamic and customer-focused professionals to join our International Customer Support team. The role involves handling customer queries through calls, emails, and chat, ensuring superior service delivery to global customers.
    • Handle inbound and outbound international customer calls.
    • Provide accurate information and resolve customer queries efficiently.
    • Troubleshoot product/service-related issues and provide appropriate solutions.
    • Maintain high levels of professionalism and customer satisfaction during interactions.
    • Document call outcomes and update CRM systems accurately.
    • Respond to customer queries via email, chat, and other written channels.
    • Ensure timely and grammatically accurate responses to international customers.
    • Analyze customer issues and provide clear, step-by-step resolutions.
    • Maintain service level agreements (SLAs) for response time and quality.
    • Escalate unresolved issues to the appropriate teams when necessary.

Keyskills :
bpo salesinbound callscustomer relationshipnon voice processvoice processcustomer careinternational processcustomer supportcustomer service

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