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Applications Support-Regional

3.00 to 5.00 Years   Mumbai City   23 Mar, 2022
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    The successful candidate will:
    • Perform Incident, Problem and Change Management activities
    • Manage, track and validate all changes to the Production, Disaster Recovery environment
    • Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts
    • Escalate issues/Risks effectively when necessary across supporting framework
    • Troubleshoot Key technical issues or escalate and work with appropriate technology teams to provide solutions
    • Aggressively respond to service requests from Client facing support teams, Operations partners, etc.
    • Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and alerting capabilities to ensure application SLAs are met
    • Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools
    • Develop, test and debug automated tasks (Apps, Systems, Infrastructure)
    • Troubleshoot priority incidents and facilitate blameless post-mortems
    • Work with development teams throughout the software life cycle ensuring sustainable software releases
    • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
    • Build and drive adoption for greater self-healing and resiliency patterns
    • Participate in the weekend support coverage in a rotational shift with fellow team members
    This role requires a wide variety of strengths and capabilities, including:
    • BS/BA degree in Computer Science, IT, Engineering
    • 3 to 5 years working in Application development and L1 & L2 support
    • Solid understanding of object oriented design methodologies
    • Expert in at least one of the relational database (SQL Server, Oracle, DB2 etc.)
    • Deep level expertise in instrumentation, customization and usage of atleast couple of modern monitoring toolset such as Dynatrace, AppDynamics, Grafana, Prometheus, ThousandEyes, Splunk, Geneos etc.
    • Working knowledge of Batch scripting, Ansible, PowerShell or Shell Scripting
    • Expertise utilizing one of the batch scheduling tools such as Control-M or Autosys
    • Working knowledge of infrastructure components like DNS, IP address, routers, etc.
    • Experience in executing and driving Resiliency events
    • Comfortable working in Agile mode and proficient in Continuous Integration and Continuous Delivery
    • Excellent debugging and trouble shooting skills
    • Understanding of architecture and design of application systems
    • Working proficiency in developmental toolsets
    Nice to have:
    • Experience in Banking Finance domain
    • Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute and storage systems)
    • Experience in performance monitoring and capacity management of large systems using various tools
    • Experience in Development
    ,

Keyskills :
object oriented designlife cyclecomputer sciencescheduling toolschange managementdisaster recoverycapacity managementcontinuous integration

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