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Assistant Manager - Site Operations

6.00 to 11.00 Years   Mumbai City   20 Feb, 2025
TAJ SATS AIR CATERING LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryHospitality
Functional AreaF&B Service
EmploymentTypeFull-time

Job Description

    Job Purpose:To manage day-to-day operations at the client site, ensuring high service standards, seamless client interactions, efficient team management, and coordination with the central kitchen for timely service delivery.
    • Manage and oversee a team of stewards, supervisors, and chefs.
    • Develop and implement safety policies and procedures to ensure a safe working environment.
    • Coordinate with the central kitchen to ensure timely delivery and replenishment of buffet services.
    • Greet guests with a smile, ensuring polite and attentive service.
    • Oversee buffet setup and ensure proper food presentation.
    • Monitor service standards and ensure guest satisfaction.
    • Maintain HACCP and food safety standards.
    • Manage VIP event setups and ensure personalized service.
    • Handle client interactions, address feedback, and resolve complaints promptly.
    • Ensure proper ordering of food from the unit to prevent wastage.
    • Conduct regular inspections of public and service areas to ensure cleanliness and orderliness.
    • Maintain and ensure the safety of all equipment.
    Major Areas of Responsibility
    • Team Management and Shift Scheduling
    • Client Relationship Management
    • Coordination with Central Kitchen
    • Safety and Compliance Management (HACCP, Food Safety)
    • Service Quality Assurance
    • VIP Event Coordination
    • Inventory and Supply Management
    Qualifications and Experience
    • Degree in Hotel Management or related field.
    • 7 years of experience in food & beverage operations, with at least 2 years in a supervisory or assistant managerial role.
    • Experience in handling corporate clients and VIP events.
    • Strong knowledge of HACCP standards and food safety protocols
    Key Customers
    • Client Representatives
    • Employees and Guests at the Client Site
    • Central Kitchen Team
    Key Success Metrics
    • Client Satisfaction Scores
    • Team Performance and Service Standards
    • Successful Execution of VIP Events
    • Adherence to Safety and Hygiene Standards
    • Efficient Food Ordering and Minimal Wastage

Keyskills :
menu costingevent managementserviceoperationsmenu planningclient relationship managementmanpower handlingfood safetyshift management

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