CIB CFS MO Client Facing Manager Associate

Job Description

• The CFS Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively
• provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement
• fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral, derivatives lifecycle management and bank loans.

Key Responsibilities Include

• Work with various internal teams such as trade & cash processing, prematching, settlements, cash management, account opening and asset servicing operations to transactions are processed and exceptions are resolved in a timely manner.
• Follow industry-leading technology trends and recommend strategic implementation for the benefit of the Custody and Middle Office Services businesses
• Business process re-engineering, perform root cause analysis for respective clients to increase STP and efficiencies.
• Establish and maintain relationships with operations & middle office contacts at clients.
• Work as part of the global team performing follow the sun hand offs to ensure a smooth coverage for global clients.
• Help analyze system infrastructures and existing process flows to determine opportunities in partnership with clients.
• Ability to answer RFP (Request for Proposals), RFI (Request for information) questionnaire from Sales and clients
• Support business units in the execution of acceptance test plans on for a successful implementation
• Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
• Ensure all day to day queries dealt with within required SLAs and escalate issues to the team leader.
• Review the new clients Order Management Systems especially, Instruction Capture methodology for Custody and Fund Services in line with product offering and standard channels.
• Provide operations subject matter expertise and value added services to clients where required.
• Strong time management skills required to meet the internal and external deadlines/cutoffs.
• Business process re-engineering, innovative ideas to enhance client experience and create efficiency for both JPMorgan and our clients

Qualifications

• Strong business knowledge is preferred/Added advantage of Global Custody/Prime Brokerage.
• Strong knowledge of equity, fixed income & FX products with an excellent grasp and understanding of trade lifecycle
• Excellent verbal and written communication skills, and adept at communicating with all levels of the business and
• Knowledge of Global markets and settlement practices
• Operate effectively in a dynamic environment with tight deadlines, and can prioritize one s own work to achieve them
• Strong MS office skills (Excel, PowerPoint, Word)

Core Abilities

• Prior custody & fund services, markets or prime brokerage operational experience
• Ability to work closely with business partners and interact with all staff levels
• Strong experience of working on large scale, multi-stream programs with proven track record in streamlining operational processes to reduce operating costs and/or increase processing capacity. Experience of working on large scale, multi-stream programs Strategic thinking coupled with practical execution
• Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls
• Ability to manage through a changing business landscape, Anticipating issues and aggressively drive initiatives to ensure results
• Candidate must have a control focused agenda, and a thorough understanding of program/project risk
• Self-starter and ability to learn quickly

People and Communication

• Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
• Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
• Leadership with proven ability to manage by influence to promote change
• Proactive in identifying and escalating issues

Business and Subject Matter Knowledge

• Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or
• Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives

Education and Certifications

• Bachelors Degree required or equivalent

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Keyskills :
java script ms office php