CIB Global Market Infrastructures Business Ops Manager Associate

Job Description

JP Morgan Introduction: J.P. Morgan is a leading global financial services firm, established over 200 years ago: o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. o We have assets of $2.5 trillion and operations worldwide o We operate in more than 100 markets. o We have more than 243,000 employees globally. Our wholesale businesses include J.P. Morgan s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families. Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology. Department Description J.P. Morgan s Global Market Infrastructures (GMI) is a global function within the Chief Administration Office, CIB, responsible for managing the Firm s network of critical third party providers to meet the Firm s requirements for cash and securities services for its proprietary and client activities. These critical providers include Financial Market Infrastructures (Payment Systems, Central Counterparties, Securities Depositories and Cheque Clearing Systems) and Agent Banks (cash correspondent banks, partner banks and securities sub-custodians and clearing banks). GMI leverage the standards of the Firm s Third Party Oversight (TPO) program to select, maintain and exit Financial Market Infrastructures (FMIs) and Agent Banks in scope, thereby meeting the Firm s regulatory requirement to manage critical third parties as well as the Firm s standards and client expectations. In doing so, GMI support and work closely with all the Lines of Business (LOBs) across the Firm. The Role Within GMI, the Practice Development team is responsible for the following key activities Management of GMI Service Catalogue Establish and maintain scope of services Define Service Design Model and Target Business Architecture Optimize and standardize processes in support of services Partner with LOBs to support new client requirements and relationship Project Management Oversight and prioritization of GMI projects Project manage new initiatives within Practice Development Partner with IT and other functions to develop GMI business requirements for enhanced technology platforms within JPM and/or the financial services industry Impact Analysis & Requirements Management Review LOB s new business initiative and initiative proposals to assess impact on GMI and provide GMI approval Define Business requirements to achieve transformation Implement Changes to Users Define User Stories and Draw process flows Key responsibilities Manage GMI, business and functional partner stakeholders globally Capturing and documenting user stories for all user needs Partnering with User Experience Designers on how best to fulfil the requirements Business Process Design where required to capture the impact of technology on current processes Measure, mitigate, monitor and report risk Identify opportunities to improve existing processes, reporting and management Manage required governance meetings and scorecard reporting Collaborate work with Developers to get user requirements built with accuracy and timely manner Business analysis skills and proven delivery record Agile methodology experience Ability to understand and establish current and target process flows Experience and a strong working knowledge of various aspects of International Banking and Financing Operations Evidence of experience establishing and managing to project plans and key milestone dates to completion of initiatives Evidence of strong analytical skills, problem solving & process re-engineering skills; able to see issues at both a high-level and in detail Excellent communication and interpersonal skills, ability to develop strong working relationships across all levels of the organisation In depth understanding of controls / measurement frameworks, SLA s and KPI s Compliance, Legal, Regulatory and Controls experience Ability to multi-task and work under pressure and with minimal guidance on day-to-day tasks,

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