Client Implementation Manager

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesPre Sales

• Be a part of Deal team and provide RFP/RFI responses on the implementation component.
• Collaborate with Sales/Products/Channels/Operations team during solution designing phase.
• Participate in pre-sales client meetings /workshops/ conferences.
• Critically review expected revenue and deal size at the time a deal is handed over by TB Sales, responsible for validating the revenue assumptions.

Client Implementation

• Single point of contact for the client during the implementation phase of complex mandates.
• Provide project management/leadership for assigned complex cash management and trade services implementations, by following established processes, using all project management tools - Organize Project Steering Committee meetings (for specified implementations). Ensure that the appropriate leaders from the client and all relevant stakeholders from SCB are involved.
• Ensure regular communication during the project with internal partners and clients (utilizing meeting minutes, project plan)
• Understand and capture clients requirements
• Manage all required Client & Legal documentation during the project
• Active engagement in solution design.
• Liaise with ITO / CSG for standard activities as part of complex deals coordinate standard set ups in CADM and document checks performed out of SAT / GSSC Hub.
• Provide training to the clients for complex implemented deals implemented.
• Conduct a post implementation review with the client for all complex implementations along with TB Sales and obtain explicit client sign off.
• Provide complete handover to Service teams and working collaboratively with the TBCM/PSM/CSG team to resolve post implementation client queries/issues.
• Drive implementation acceleration until revenue realization continuously seek for opportunities to reingeneer processes for faster turnaround time.

Risk, Compliance and Governance

• Be aware of / fully compliant with the TB operational risk and governance framework
• Facilitate regular discussions on risk awareness, operation and risk control improvements, lessons learnt from incidents and identify best practices to strengthen teams operational risk awareness and knowledge
• Uphold good conduct ensure full compliance with regulations, policies, and procedures. Prevent data leakages, regulatory breaches caused by lack of knowledge and knowledge

Channels Development

• Provide customer feedback and enhancement requests to the Channels team
• Identify opportunities to develop Channels functionality of value added to customers
• Support new functionality testing and commercialization of new product/channels.

Key Stakeholders

• Country Head Transaction Banking
• Segment Sales Team Lead in Transaction Banking and CIC
• Senior representation and Client Project team
• Client Access
• CSG / SAT Management in Country & GSSC Hubs
• PSS, Technology & Operations
• Legal & Compliance
• TB-BORM

Our Ideal Candidate

• Excellent knowledge of Transaction Banking products (Cash/Trade/Security Services), processes and procedures including on-line banking.
• Excellent project management skills.
• A dynamic team player, capable of adopting collaborative approach in designing unique client solutions.
• Well versed with local banking rules, regulations and guidelines.
• Minimum 5 -12 (depending on the seniority of the CIM) years experience in selling /implementing Transaction Banking products for Corporate and Institutional clients.
• Adequate knowledge of client documentation.
• Ability to work under strict timelines, budget and produce high quality deliverables.
• Self motivated, confident individual with excellent communication and presentation skills.
• Out of the box creative thinking and decision making abilities in crunch situations.
• Analytical skills ability to review & analyse workflows and procedure to drive process improvements, enhancing client experience.
• Adequate understanding of the various computer systems within the Bank and the applications of technology in business.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
project managementerpdeliverysalescustomer relationsrisk controltrade servicescash managementbanking productsoperational risklegal documentationtransaction bankingfunctionality testingsatsetcsgcashrisk