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Crm Executive

2.00 to 6.00 Years   Mumbai City   02 Nov, 2024
ARKNINE TECHNOLOGIES PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryRetail
Functional AreaERP / CRMCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job descriptionPosition: CRM ManagerLocation: Mumbai On siteIndustry: TextileOverview:Arknine Technologies is seeking an experienced and detail-oriented CRM Manager to oversee the credit management, collections, and payment processes. The ideal candidate will play a crucial role in managing customer relationships with a focus on credit and collections, ensuring timely payments, and maintaining accurate financial records. This role is integral to the financial health of our textile business, requiring a proactive approach to managing credit risks and fostering strong customer relationships.Key Responsibilities:Credit Management:Oversee and manage the credit process for all clients, ensuring credit policies are adhered to.Assess and evaluate customer creditworthiness to minimize financial risks.Set and monitor credit limits for new and existing customers.Approve or decline credit applications based on financial analysis and company policies.Collections Management:Develop and implement effective collection strategies to ensure timely recovery of outstanding receivables.Communicate with customers regarding overdue payments and negotiate payment plans where necessary.Monitor accounts receivable to identify potential collection issues and resolve them promptly.Maintain a detailed log of all collection activities and follow up on overdue accounts.Payment Processing:Manage and track all incoming payments from customers, ensuring accuracy and timeliness.Coordinate with the finance team to reconcile payments and resolve discrepancies.Prepare regular reports on payment statuses and overdue accounts for management review.Customer Relationship Management:Maintain strong relationships with customers to ensure satisfaction and prompt payment.Address customer inquiries and concerns related to credit, collections, and payments.Work closely with the sales and finance teams to align credit policies with business objectives.Reporting and Documentation:Prepare and present regular reports on credit status, collection efforts, and payment trends.Maintain accurate and up-to-date records of all credit, collection, and payment activities.Ensure compliance with all relevant regulations and company policies.Continuous Improvement:Identify opportunities to improve credit and collection processes, implementing best practices.Stay updated on industry trends and changes in credit management practices.Qualifications:Bachelors degree in finance, accounting, business administration, or a related field.Proven experience in credit management, collections, and payment processing, preferably in the textile industry.Strong analytical skills with the ability to assess credit risk and make sound financial decisions.Excellent communication and negotiation skills.Proficiency in CRM software and financial management tools.High level of attention to detail and accuracy in financial reporting.Preferred:Experience in the textile industry or a related field.Knowledge of international credit management practices.What We Offer:Competitive salary and benefits package.Opportunity to work with a leading company in the textile industry.Collaborative and dynamic work environment.

Keyskills :
crm salescrmspecialist

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