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Customer Service Executive - Night Shift

Fresher   Mumbai City   17 Jan, 2026
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryReal Estate
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Walk-In Interview - Customer Service ExecutiveDate:27th January 2026Interview Time:8:00 PM onwardsJob Details
    • Job Title:Customer Service Executive
    • Working Days:5 Days Working | 2 Weekly Offs
    • Shift:RotationalInterview VenueNavkar Business ServicesGala No. 2, B Wing, Ground Floor,Todi Estate, Sun Mill Compound,Lower Parel (West), Mumbai.
    Job DescriptionThe Customer Service Executive will attract and assist potential customers by answering queries related to properties and services. The role involves handling customer inquiries, processing requests, and ensuring high levels of customer satisfaction.Key Responsibilities
    • Maintain a positive, empathetic, and professional attitude towards customers at all times
    • Respond promptly to customer inquiries via phone
    • Acknowledge and resolve customer complaints effectively
    • Possess in-depth knowledge of company properties and services
    • Process customer applications and service requests
    • Maintain accurate records of customer interactions and complaints
    • Coordinate with internal teams and colleagues as required
    • Provide accurate and complete information using appropriate methods
    • Share feedback to improve customer service processes
    • Manage and guide junior customer service representatives
    • Ensure customer satisfaction through professional support
    • Escalate unresolved issues to the appropriate department
    • Follow communication procedures, guidelines, and company policies
    Requirements
    • High school diploma / GED or equivalent
    • Ability to remain calm and professional under pressure
    • Comfortable working with computers
    • Prior experience in customer support is preferred
    • Knowledge of customer service principles and practices
    Key Skills & Competencies
    • Strong interpersonal and listening skills
    • Excellent verbal and written communication skills
    • Problem analysis and problem-solving abilities
    • Attention to detail and accuracy
    • Customer-focused approach
    Perks & Benefits
    • CTC as per company standards
    • Provident Fund (PF)
    • Medical Insurance
    • Yearly performance-based bonus
    • Annual appraisal
    • Paid vacation and sick leave
    • Paid holidays
    • Attendance incentives
    How to ApplyInterested candidates can share their CV at:For more details, contact theHR Department:hidden_mobile /hidden_mobile/hidden_mobileBest Regards,HR DepartmentNavkar Business ServicesLower Parel, MumbaiWebsite:www.navkarservices.com

Keyskills :
customer serviceinternational processcustomer support

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