hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service - Team Leader

2.00 to 4.00 Years   Mumbai City   24 Aug, 2023
Mehrwert Infotech Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Core Areas: Managing Customer Service Operations, Team Management, Daily MIS and performance monitoring and Analysis. Drive CSAT and NPS.Qualification: - Graduate/Postgraduate with at least demonstrated ability in leading large teams of approx. 15-20+ people.Roles & Responsibilities:Drive High performance & customer focused culture: Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Managing a team of customer service personnel and should drive KPIs related to customer experience First Time Resolution, CSAT, Speed of Answer, Handled rates, Escalations and cost as per business alignment.Be Structured and agile: Implementation of SOPs with a customer first approach. Build a culture of continuous improvement through lean practices, Improve team performance by conducting regular monitoring activity, coaching and mentoring.Lead Innovations with speed: Identify a solution to the customers query. Manage escalations which require.

Keyskills :
team managementcustomer service operations

APPLY NOW

Customer Service - Team Leader Related Jobs

© 2019 Hireejobs All Rights Reserved