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Customer Support Representative

0.00 to 2.00 Years   Mumbai City   07 Nov, 2024
Veerwal Getwork Services Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryFurnishings / Sanitaryware / Electricals
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Key Responsibilities
    • Handle Customer Inquiries: Respond to customer questions and concerns regarding furniture products, orders, delivery timelines, and product care via phone, email, and chat.
    • Provide Product Guidance: Help customers understand product specifications, dimensions, materials, and customization options to aid in their purchasing decisions.
    • Assist with Assembly and Installation: Provide troubleshooting and guidance on product assembly and installation; collaborate with technical teams if necessary to resolve complex assembly issues.
    • Order Tracking and Issue Resolution: Support customers in tracking orders, resolving shipping or delivery delays, and handling returns, exchanges, or warranty claims.
    • Educate on Product Care: Offer detailed advice on product care and maintenance to help customers extend the lifespan of their furniture items.
    • Maintain CRM Records: Document interactions, issues, and resolutions accurately in the CRM system, ensuring comprehensive customer history records.
    • Liaise with Cross-Functional Teams: Collaborate with the logistics, warehouse, and production teams to address product availability, quality control, and customer feedback.
    • Identify Customer Feedback Trends: Monitor and report common issues or trends in customer feedback, suggesting improvements for product quality and service delivery.
    • Assist with Showroom or Virtual Consultations: For companies with physical showrooms or virtual design consultations, support customers in arranging appointments and receiving tailored advice from design specialists.
    Qualifications
    • Education: High school diploma or equivalent; additional education in interior design, customer service, or a related field is an advantage.
    • Experience: 1-2 years of customer service experience,
    • Communication Skills: Excellent verbal and written communication skills; ability to provide clear, courteous, and empathetic support.
    • Problem-Solving Skills: Strong analytical and troubleshooting abilities; capable of working with customers to resolve complex inquiries or issues.
    • Customer-Centric Attitude: Passionate about helping customers and ensuring they have a positive experience.
    • Team Player: Collaborative mindset, with the ability to work with cross-functional teams and handle customer inquiries effectively.
    • Adaptability: Ability to handle high volumes of inquiries and adapt to changing processes in a dynamic environment.

Keyskills :
communication skillsinterpersonal skills

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