Industry Consultant Digital Banking Expert(SME)

Job Description

IntroductionAre you looking for a career that will allow you to use your unique blend of business acumen and tech savvy Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.Your Role and Responsibilities As a Digital Banking Industry Consultant with expertise in Indian Banking and a deep understanding of digital banking modules and applications, your role is integral to shaping the digital banking landscape for our clients. You will work closely with client and respective stakeholders to strategize, implement, and optimize their digital banking solutions, lead the application support team under digital tower for ensuring correct incident fixes within SLAs and customer satisfaction.
• Manage the Digital Banking Tower for Application Support Services for an Indian Bank.
• Handle all Client communication and Escalations for this tower.
• Problem analysis and validation of classification.
• Work effectively with your team to troubleshoot and restore applications that are in the Digital Banking module.
• Set up Support services and ensure SLAs and KPIs are met.
• Collaborate to resolve issues across client Application / Infra etc. Team, IBM Team, and 3rd Party.
• Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues.
• Work towards making the applications more efficient by implementing right monitoring services, automation and items of next gen AMS and build further business and ensure account profitability.
• Advises clients regarding products and solutions for solving problems in the Banking Industry for Digital banking. Specialist is knowledgeable in the trends and directions of the industry, the marketplace, and the players. Specialized in broad knowledge of the banking industry and deep knowledge of clients businesses and how it relates to specific banking segments.
• Collaborate with senior management to define the strategic direction for the digital tower, aligning it with the overall business goals of the bank.
• Identify opportunities for innovation and growth within the Digital Banking domain.
• Provide technical leadership and expertise in digital banking solutions, including mobile banking, online banking, digital payment systems, and digital account opening, etc.
• Guide the development and implementation of digital banking initiatives, ensuring they meet industry standards and regulatory requirements.
• Lead technical teams, offering guidance and mentorship to ensure the successful execution of incident fix.
• Oversee the application support function within the digital tower, ensuring that applications are maintained, updated, and operating smoothly.
• Develop and implement robust incident management processes for timely issue resolution.
• Monitor system performance, troubleshoot technical issues, and coordinate with IT teams to implement fixes and enhancements.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Ensure that the bank s digital systems and applications adhere to all relevant regulations, including data security and fraud prevention standards.
• Promote knowledge sharing and transfer of technical expertise within the digital tower and across relevant departments.
• Provide training and guidance to team members on digital banking technologies and best practices.
• Develop and maintain reporting mechanisms to track key performance indicators (KPIs) related to digital banking systems performance, incident resolution, and compliance.
Who you are: Digital Banking Expert and Tower Lead Indian Banking environment.You are an experienced professional with a robust background in the Indian banking industry, especially in digital banking modules and applications. Your knowledge encompasses the latest industry trends, regulatory requirements, and customer preferences in the digital banking space.Exceptional analytical, problem-solving, and communication skills define you. You are adept at client engagement, building strong relationships with banking clients. You have a proven track record of successfully delivering digital banking solutions and provide application support services for digital applications.What you ll do:
• Collaborate with banking clients to assess their digital banking needs, objectives, and challenges.
• Offer expert advice and recommendations on developing, implementing, and optimizing digital banking strategies and solutions.
• Conduct workshops, training sessions, and knowledge transfer activities for banking teams to enhance their expertise in digital banking solutions.
• Provide guidance on digital transformation, innovation, and the adoption of emerging technologies in banking.
• Collaborate with cross-functional teams, including IT, marketing, and compliance, to ensure alignment with industry standards and regulatory requirements.
• Manage the Digital Banking Tower and ensure effective communication with the client
• Manage all L1/L2/L3 team members under you.
• Manage Critical Situations Effectively.
• Manage Service Levels Effectively.
• Ensure Productivity in your Tower through Automation and Next Gen AMS techniques.
• Generate Further Business through CRs.
• Provide L1/L2/L3 support for digital applications- Finastra, NewGen, KYC modules, etc.
• Effective handling of Critical Situation in relation to Sev 1/ Severity 2 and Critical Severity 3 issues. Resolve Sev 1/ Severity 2 and Critical Severity 3 issues within SLAs.
• Change the application code to fix issues permanently.
• Maintain Known error Database (KEDB) for future reference.
• Automate processes to increase productivity.
• Stabilize the application by providing permanent fixes and foresee defects to avoid tickets.
• Lead a team of > 20(more than 20).
• Interaction and managing client in critical situations.
How we ll help you grow:
• Access to cutting-edge resources and training programs to enhance your expertise.
• Opportunity to work with a dynamic team of banking professionals and gain exposure to diverse banking technologies.
• Participation in industry-specific conferences and seminars to expand your knowledge and network.
• Career advancement opportunities within our organization as you demonstrate your expertise and leadership in management for banking applications.
• Access to all the technical and management training courses you need to become the expert you want to be.
• Learn directly from expert developers in the field; our team leads love to mentor.
• Opportunity to work in many different areas to figure out what really excites you.
Required Technical and Professional Expertise
• Substantial experience in the Indian banking sector with a focus on digital banking modules and applications.
• In-depth knowledge of industry regulations, compliance, and security standards.
• Outstanding consulting and advisory skills, with the ability to understand client needs and provide effective solutions.
• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Good Understanding of Core and Digital Banking Skills.
• Effective Handling of Critical Situations and ability to manage stress.
• Experience in working in Finacle Digital or any other Digital Banking Solution in the Indian Environment.
• Should have handled a team > 20(more than 20) in the Banking Industry
• Digital domain expert with excellent knowledge of digital transformations, online and mobile banking and loan process.
• Ability to work collaboratively with cross-functional teams and manage stakeholders effectively.
• Analytical mindset and problem-solving abilities.
Preferred Technical and Professional Expertise
• Knowledge and Experience in Monitoring Tools like Dynatrace
• Experience in implementing Niche state of Art solutions in Banking.
• Familiarity with industry-specific security standards and regulations in the Indian banking sector.
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Keyskills :
insurancedocumentationacceptance testingasmbpmroot cause analysissubject matter expertskey performance indicatorsapplication support servicesroot causedata securitymobile bankingonline bankingservice levelsproblem solvingaccount openingpay