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It Service Desk Executive

1.00 to 5.00 Years   Mumbai City   26 Feb, 2025
ALETHEIA TECHNOLOGIES PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaTechnical Support / HelpdeskIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
        1. Technical Support:
          • Provide first-line technical support to end-users via phone, email, or in-person.
          • Troubleshoot and resolve hardware, software, and network issues.
          • Install, configure, and maintain desktops, laptops, printers, and other peripherals.
          • Assist with the setup and configuration of mobile devices.
        2. Incident Management:
          • Log and track incidents and service requests using the IT service management (ITSM) tool.
          • Prioritize and escalate issues as necessary to ensure timely resolution.
          • Follow up with users to ensure that issues have been resolved to their satisfaction.
        3. User Assistance:
          • Provide guidance and training to users on how to use IT systems and applications.
          • Create and update user documentation and knowledge base articles.
          • Assist with onboarding new employees by setting up their IT equipment and accounts.
        4. System Maintenance:
          • Perform routine maintenance and updates on IT systems and applications.
          • Monitor system performance and troubleshoot issues as they arise.
          • Assist with the deployment of new software and hardware.
        5. Security and Compliance:
          • Ensure that all IT systems and services comply with company security policies and procedures.
          • Assist with the implementation of security measures, such as antivirus software and firewalls.
          • Report any security incidents or vulnerabilities to the appropriate team.
        6. Collaboration:
          • Work closely with other IT teams, such as network, server, and security teams, to resolve complex issues.
          • Participate in IT projects and initiatives as required.
          • Provide feedback and suggestions for improving IT services and processes.
    Qualifications:
      • Education:
        • Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
      • Experience:
        • 1-3 years of experience in a technical support or service desk role.

Keyskills :
sla managementit helpdeskit service deskincident managementit service delivery managementticketing toolsservice deskcoordinator

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