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Manager , Customer Success

3.00 to 5.00 Years   Mumbai City   11 Jul, 2020
Haptik, Inc
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Business Adviser to our clients working towards achieving their business goals. Manage client relationships and day to day interface with the client.
  • Goal- oriented and data- driven to actively track bot performance and drive ROI for clients. Analyze customer data to improve end- user experience.
  • Excellent communication skills. Remember communication is not what you say but what other person understands.
  • Work with cross- functional teams, internal and external with ease and drive them towards a common goal.
  • Be the user experience and solutioning expert, guiding the team to build right conversational experiences to solve client issues.
  • Keep up with the trends in the industry and platform capabilities of the competition.
  • Manage all customer communications for your accounts and ensure that all customer issues are dealt with in an efficient and timely manner.
  • Be responsible for upselling and renewals, and increase the revenue per client.
  • Help drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
Requirements
  • 3- 5 years of experience in Account Management/Client handling Profiles.
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills.
  • Analytical and data- driven with ability to deal with multiple stakeholders.
  • Extensive knowledge of analytics tools like R, Tableau, Python.Demonstration of good product and consumer thinking during his/her career.
  • Hands- on and a quick learner. Comfortable with learning new technology.Basic tech skills especially knowledge of python will be a plus.
,

Keyskills :
case studiescustomer datauser experienceclient handlingaccount managementcustomer experiencecommunication skillsartificial intelligenceroiboteasepythontableaubusinessrenewalsmarketinganalyticsupsellingmanagement

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