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Officer Cash Management Services

3.00 to 5.00 Years   Mumbai City   10 May, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

To facilitate and enable migration of all CCIB clients to online straight2bank platform for their CMS Payments under the Digital Initiation Project with a 100% migration strategyBusiness:Base IN CCIB Clients transacting manually Processes:

  • To provide first level support to CCIB clients on the Bank s Digital agenda, in implementation / activation of their Straight2bank online facility. Connecting with clients, conducting demos / S2B training, sourcing of documentation and technical support to facilitate online migration.
  • The activities also include performing on-site/off-site troubleshooting, both through technical expertise and through close liaison with IMO / CADM and PSS support teams etc.
People and Talent Product / technical knowledge on Channels, with soft skills in Client interaction
  • Intermediate level product/processes knowledge
  • Sound CCIB banking operations experience and Channels experience
  • Organized and detail orientated
  • Effective interpersonal communication skills
  • Good analytical and problem-solving skills
  • Able to recognize basic styles of customer behaviour and how to adapt each style to create positive chemistry
  • Able to identify and manage both transactional and operational risks
  • Ability to work under pressure
Risk Management
  • Ensure all laid out policies and procedures are strictly complied in the team.
  • Check for adherence periodically and take appropriate actions to mitigate or escalate as appropriate.
  • Maintain a good reputation of the Bank.
  • Responsible for effective service recovery process through complaint management
  • Maintain a professional SCB image through all interactions with clients
  • Continually identify opportunities to improve client efficiency / performance, through e.g. optimising channel usage, identifying service improvements, product solutions.
Governance
  • Responsible for effective delivery of the Digital agenda in line with bank s policy and guidelines
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • External stakeholders CCIB Clients
  • Internal stakeholders CCIB RM/CM/IMO/CADM team/PSS teams
Other Responsibilities
  • Contribute and provide ground level inputs on the country DI strategy execution & implementation plan
  • To provide client support for all Cash product activation / S2B maintenance.
  • To provide first level technical support to resolve technical operating issues experienced in the implementation
  • To ensure proper authorization process is followed when accepting setup registrations, submitting documents to respective teams for setup.
  • Liaise with all parties concerned for resolving and rectifying problems with profiles/setups reported by clients
  • Effectively execute the implementations in line with appropriate internal controls and procedures
QUALIFICATIONS:
  • BCA / MCA or related technical training
,

Keyskills :
soft skillsmusic makingclient supportproblem solvingservice recoverytechnical supportinternal controlscorporate liaisonbanking operations

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