Posting applied for Pipeline

Job Description

• Monitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
• Drive adoption by the team, of the latest tools and techniques to improve performance
• Adherence to changes in line with the IMO destination model
Processes General
• Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metrics
• Drives relevant targets across team. Ensures that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and to within agreed service level agreements including turnaround times, productivity, and quality
• Ensure work performed by team is error free with no operating losses and adheres to first-time-right principles. Contribute to the teams BAU productivity at the highest standards, ensuring minimal rework across the team within all processes managed.
• Manages document inventory, ensuring processes are in place and consistently adhered to by the team in line with global documentation standards and to enable retrieval of documentation in a timely manner
• Drives robust operating rhythm across team, ensuring allocation of resources against simple vs. complex and critical activities delivers best outcomes for clients and the Bank. Proactively plans capacity by forecasting volumes and measuring cycle times
• Identify process and service improvement opportunities and work closely with management to implement changes, facilitate transfer of best practices
• Drives implementation of change initiatives
• Ensure that appropriate internal resources, systems, procedures and controls are in place and are operating effectively
• Resolve escalations from team, including follow-up with clients, ensuring the once to client rule is adhered to as much as possible
• Appropriately challenge stakeholders in the value chain where necessary, facilitating resolution of complex cases and where blockages exist that impact execution
• Ensure, lead and monitor both strict adherence to regulatory requirements, and efficient preparation for Audit reviews
• Responsible for appropriate and timely escalation, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
Client Due Diligence (CDD) and Regulatory Onboarding (e.g. FATCA, CRS)
• Demonstrate thorough understanding of the Group s Client Due Diligence (CDD) policies and procedures, various systems, and how it correlates with business needs. Provides input and insight into relevant policy & project discussions as required.
• Ensures that applicable CDD standards are adhered to by team and all policy/ process/ procedure gaps are highlighted and resolved with relevant stakeholders and senior management on a timely basis
• Ensures all staff are adequately trained on policies & procedures. Ensures only staff accredited to handle CDD (including relevant Correspondent Banking accreditations) are granted access to the system and execute CDD activities
• Drive GIC and network onboarding processes
Credit Documentation
• Provide inputs into the Credit Issues Committee (CIC) pack, working closely with the Control & Governance team to ensure outcomes and relevant actions are completed within timelines
Enablement [Account Opening and Channels]
• Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
• Facilitate Channels on boarding, on-going maintenance activities including training and post implementation service support to our Straight2Bank clients
• Work closely with Transaction Banking Implementation Manager for complex implementations as per agreed process
• Provide Straight2Bank training to client for implementations via phone, web-ex, face to face
• Document Archival (hard and soft copies)
People and Talent
• Ensure staff are adequately trained to support both existing and any new requirements
• Provide/ secure / enable access to relevant role-specific and general training to the team
• Manage talent and hiring across IMO, ensuring high performance team and bench strength. Own the development of the individuals within the team, using performance management and staff development to provide a deep pool of talent and opportunities for individual growth
• Collaborate with members of the team and plan individual training to be completed over the P3 cycle, to achieve required competencies
• Enable team to function optimally, providing guidance and coaching to members. Drive and encourage cross-training and mentorship, facilitating interchange of best practices amongst team members and across teams
• Manage and control overall attrition at acceptable level. Attrition of top performers to be managed. Minimize key man risks within team.
• Develop succession plan for self and for all critical resources in the team
Risk Management
• Demonstrate high level of preparedness by self and team for any Audit and ensure NIL audit failures/ NIL adverse audits grading in reviews
• Understand the risk and control environment in their area of responsibility and drive rectification as required. Develop awareness of changes in the policy and regulatory environment, predict challenges and identify initiative opportunities to manage change implementation at the right time
• Ensure that Risk Management matters that are brought to the job holder s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework and across team
• Provide crisis management support on behalf of IMO head for ad hoc control and procedural issues
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations
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Keyskills :
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