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Service Manager

2.00 to 4.00 Years   Mumbai City   13 Feb, 2025
GoldenJobs Placement Solutions Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 4.5 - 6 Lakh/Yr
IndustryAutomobile / Auto Ancillaries
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

    Job Summary:The Service Manager is responsible for overseeing the day-to-day operations of a service department, ensuring the delivery of high-quality customer service, and managing a team of service staff. This role involves optimizing service processes, ensuring customer satisfaction, resolving issues, and maintaining service standards. The Service Manager will be responsible for meeting service targets, handling customer complaints, and working to improve the overall service experience.Key Responsibilities:
    • Team Leadership: Manage, supervise, and motivate the service team to meet performance standards and achieve organizational goals.
    • Customer Service: Ensure the team provides excellent service to customers and resolve complaints and issues efficiently.
    • Operational Management: Oversee the daily operations of the service department, including scheduling, service delivery, and resource allocation.
    • Process Improvement: Evaluate and streamline service processes to enhance efficiency, reduce costs, and improve service quality.
    • Performance Monitoring: Set service targets and monitor team performance against key performance indicators (KPIs).
    • Training & Development: Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
    • Reporting: Prepare and present reports on service performance, customer feedback, and improvement initiatives to senior management.
    • Compliance: Ensure all service operations comply with company policies, industry regulations, and safety standards.
    • Budget Management: Manage the service departments budget, ensuring that costs are controlled while maintaining service quality.Skills:
      • Proven experience as a Service Manager or in a similar role within a service-oriented environment.
      • Strong leadership and team management skills.
      • Excellent problem-solving, organizational, and communication skills.
      • Ability to work under pressure and manage multiple priorities.
      • Proficient in Microsoft Office Suite or similar software.
      • Knowledge of industry standards, best practices, and customer service principles.
      • Experience with performance management, process optimization, and customer feedback systems.

Keyskills :
staff trainingteam leadershipproblem solvingcustomer service

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