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Team Manager_Business DevelopmentPersonal Clients

5.00 to 10.00 Years   Mumbai City   17 May, 2022
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    The Role Responsibilities
    • Driving sales productivity and other initiatives to achieve target per month and customer satisfaction objectives.
    • Working with other functions to improve processes and systems for acquisition, underwriting, authorization, account retention & maintenance, results tracking, etc to deliver the customer value proposition.
    • Coaching direct reports and key talents to deliver on individual performance
    • Coaching all team leaders about management skills so that team leaders can manage their teams to increase sales productivity
    • Being multi-skilled to handle all kinds of transactions and services in the bank
    • Enhancing the Bank s image via community activities.
    • Ensuring the team to follow service standards of the Bank.
    • Monitoring customer service quality of the team.
    • Getting customer retention efforts with personal involvement in complaint resolution.
    • Ensuring all team members to follow service standards of the Bank.
    • Cascading and living the Bank s values.
    • Undertaking special projects / assignments.
    • Getting customer retention efforts with personal involvement in complaint resolution.
    • Facilitating and implementing work process improvements.
    • Compliance
      • Ensuring team members to be compliant with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and KYC.
      • Participating in and/or supporting the Banks effort in combating money-laundering activities.
      • Ensuring team members to exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
      • Must follow the Bank s Code of Conduct.
    Our Ideal Candidate Functional knowledge
    • Enhanced multi-product and Personal Segment knowledge
    • Market and competition knowledge
    • Strong analytical skills and core banking/ asset products system knowledge
    Leadership & People Management
    • Strong Inter-personal skills and ability to influence other functions
    Risk & Governance
    • Knowledge of processes related to client acquisition, privacy, regulatory compliance, KYC, CDD
    Visit our careers website www.sc.com/careers,

Keyskills :
slacustomer relationscoachingcustomer servicesaleskeeping things simplegroup policyhuman skillslife insurance

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