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Trainer- Soft Skills (Call center)

3.00 to 7.00 Years   Mumbai City   21 Jun, 2022
Liftup Consultancy
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 4.5 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Operations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Dear CandidateThis is Raj from Liftup Consultancy.Urgently Required: Assistant Manager Operations-Mumbai-Fulltime role
    • 1) Ensure adherence to all specific norms and compliances as per process
    • 2) To be updated and hands knowledge of the process at all times
    • 3) Conduct new hire, refresher and OJT batches in lines with requirements of the business
    • 4) Work closely with the reporting manager to achieve quantitative and qualitative business goals through training
    • 5) Align training metrics in line with business requirements
    • 6) Maintaining, updating and circulating reports of training and efficacies as per defined frequencies
    • 7) Ensure training throughput is within acceptable limits as defined by Business heads
    • 8) Design and implement policies for Training in lines with business needs and ensure compliance
    • 9) Design training content in lines with inputs received from business and client
    Required skillsTotal work experience 3 years or moreShould have at least 2 years of call center experience in handling Soft Skills trainingMust be a post graduateExperience in voice and non voice processesGood communication, presentation and interpersonal skillsKnowledge of latest training techniques will be preferredProficiency in MS OfficeMust be willing to travel on need basisPlease provide the required details :
    • Total years of experience:
    • Relevant experience :
    • Current CTC:
    • Expected CTC:
    • Notice period:
    • Please confirm Day ×lot for 1st round of interview :
    Thanks and regards,Liftup ConsultancyRajnath (Sr Recrutier)Contact no:hidden_mobileEmail id:hidden_emailGet Connected For:-Facebook - - Like the page for vacanciesLinkedin - Youtube - Educational and Industrial Councelling Videos - Subscribe

Keyskills :
call center operationsvoice non voice processes

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