upGrad - Manager - Sales Operation - B2B Segment

Job Description

upGrad for Business upGrad for Business is the high growth B2B arm of upGrad and is seen as the growth engine for the business. We are an Outcome Focused Corporate Learning Solutions partners with organizationsValue Differentiators- Learning Pedagogy- Completion Assurance- Proactive Measurement Over the past year : 1. Exponential Growth delivering ~5X revenue scale.2. Robust product portfolio that offers standardized and blended/modular courses to companies3. Dedicated Customer Success engine building repeat business and customer advocates4. Focused on tangible business outcomes for companies as seen in the customer referrals- Adfactors story:https://www.adfactorspr.com/announcements/upgrad-for-business-upskills-over-800-factors-pr-employees-in-digital-marketing- Welspun - Brandon Hall GOLD award:https://thepeoplemanagement.com/upgrad-for-business-wins-2-brandon-hall-group-gold-awards-in-partnership-with-welspun-india/- https://www.upgrad.com/business/- https://www.linkedin.com/showcase/upgrad-for-business/ Success in FY23+ 1. Vision - Become the preferred long term L&D partner of choice for companies across industries and across the employee lifecycle2. Showcase customer successes and market thought leadership via impactful marketing3. Digging deeper into the Key Existing Engagements and building long term mutual partnerships4. Grow the business by 5X off the back of elevated product offering, a the mature Account Management team and fast paced sales team5. Leadership position in the organized L&D segment via our acquisitions/ new logo effort across Data, Management, and Soft Skills offeringsRole Prerequisites : - 8+years of experience in consulting, finance, or sales operations.- Proficient in quantitative analysis, Excel, and logical reasoning.- Strong attention to detail and focus on quality results- Ability to perform complex analyses including regression, forecasting and probability modeling.- Strong communication skills, with the ability to convey complex concepts and information to a broad audience- Strong knowledge of Excel and ability to work with multiple CRM tools- Experience working on a project team and influencing senior stakeholders- Excellent group presentation skills Role & Responsibilities : The main responsibilities include analysis, reporting and preparing presentations to assist Business Head, in reporting, and communicating with teams within upGrad. The role requires initiative, self-drive, willingness to work in a constantly evolving ecosystem , and the ability to bring value to the team. The ideal candidate is a flexible team player who can roll up their sleeves, nimbly address business issues, and has a passion for operational excellence- Understand the market and customer behavior by identifying, researching, and sharing findings that will bring competitive advantage to the business- Collect, evaluate, and report data to track sales performance and metrics- Sales Pipeline Data, Quota Performance, Accurate Headcount Reporting, Bookings Performance, etc.- Getting accurate, real-time visibility of team performance- Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment- Collaborate with team to improve or define processes that promote data integrity and reporting functionality- Coordinate, with sales management, the complete sales reporting and forecasting process for all sales channels- Prepare sales reporting and forecasting for executive management- Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.- Generate ad hoc reporting for sales management- Assist in developing presentations for senior executives.- Collaborate cross- functionally to establish reporting standards.- Proactively interact with Sales and stakeholders to continuously find ways to improve processes that will increase customer satisfaction and maximize potential growth.- Strong operational background with the ability to analyze financially results/ trends/ presentations- Work alongside marketing to design social media strategies to enhance sales processes.- Contribute to the creation of content such as white paper, webinars, competitions, newsletters, etc,

Keyskills :
ad hoc reportingstrong communication skillssoft skillskey metricssocial mediadata integritypipeline growthsales management