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Urgent position for Consumer SME Segment Lead

2.00 to 11.00 Years   Mumbai City   09 Jan, 2023
DBS Asia Hub 2
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / TaxGeneral / Other Software
EmploymentTypeFull-time

Job Description

    *Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Job Purpose
    • To build and maintain consumer SME balance sheet and drive the business across various customer consumer segments
    • Ownership of Consumer SME P&L
    • Design and implement product proposition by working with various internal and external stakeholder.
    • Proposition to assist national distribution team in acquiring more customers across CA+POS+CLAP
    • Analyse the segment and basis the consumer need offer the best features/functionalities
    • Work closely with Product, Merchant acquiring, Asset team etc to drive this segment / proposition
    • Creating and managing campaign for this segment
    • Adherence to KYC and re-KYC requirement of the bank
    The position ensures : Complete and overarching view and ownership of the Consumer SME segments through various channels Key Accountabilities Accomplish all responsibilities in relation to:
    • Maintain and build end to end proposition for the segments
    • Selectively broaden product offerings for these segments to maximize our share among customers
    • Continuously engage with internal and external partners to upgrade and innovate products to provide value-added benefits to the customers
    • Market Overview on Competition Offerings
    • Customer Journey Designs
    • Adherence with Ops, control groups, technology
    • Ensure customer engagement for new and existing products
    • Act as Business Liaison with external stakeholders including RBI, IBA, UIDAI, NPCI
    Job Duties & responsibilities
    • Engage and build cross sell opportunities of existing products.
    • Developing and updating procedures, policies, controls and monitoring plans for Consumer SME business
    • Business SPOC for Internal & External Audits and ensuring minimum satisfactory ratings
    • Compare digital liability strategies of other banks and keep enhancing our platform
    • Campaign management: Ideate, create and run campaigns for driving usage
    • Manage the P&L responsibility (including increasing revenue through transactions, book build up, reducing costs, increasing activation rates etc.)
    • Conduct market analysis, feasibility studies and trend analysis to keep abreast of industry development and identify opportunities; and submit new product proposals
    • Define and maintain product strategy, product revenue, market adoption, and Portfolio Management and penetration goals.
    • Work with Marketing to develop and implement customer contact strategies and marketing tools to support acquisition, retention and cross sale activities
    Required Experience
    • 12 to 15 Years of experience in Retail/Digital Banking
    • 2 Years + Experienced in Product development, management and life cycle.
    • Experience in Human Centric Design and Customer Journeys
    • Proficiency in MS Excel/Power point
    Education / Preferred Qualifications
    • MBA from a reputed institute preferred
    • Minimum requirement: Graduate degree
    Core Competencies
    • Stakeholder Management
    • Communications Skills
    • Drive for results
    • Ability to work in an environment of changing requirements
    Technical Competencies
    • Relevant experience in Banking products
    • Market and Competitive knowledge
    • Working knowledge of mobile apps
    Work Relationship
    • Will be working across verticals LCS, GSMC, T&O and Customer service.
    • Will be reporting into the CASA Product Head
    ,

Keyskills :
balance sheetpersonal loansexternal audittrend analysismarket analysisconsumer bankingproduct strategycustomer contactcustomer journeysproduct offerings

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