DGS Operations Manager

Job Description

The Operational Manager will manage the on-going and operation management of the Semarchy Platform. This involves five keys areas:A. Platform Management Working with DevOps to ensure Semarchy is a robust and scalable solution.B. Release Management for Semarchy platforms and Semarchy applications.C. Support of BAU Semarchy Applications.D. Management of BAU Semarchy Resources.E. User Management.Responsibilities

• Ensure Semarchy is a robust and scalable solution by implementing best practice Microsoft Azure services.
• Work with DevOps to ensure best practice for platform management
• Ensure all Semarchy environments are managed and in sync (dev, test, prod, pre-prod, etc.)
• Ensure a robust backup strategy for Semarchy applications and databases.
• Have a reliable release management process for Semarchy applications meeting JSOX requirements.
• Ensure quarterly and yearly platform upgrades are executed effectively in conjunction with proactive management of stakeholders and Dentsu environment teams.
• For BAU Semarchy applications, manage incoming change requests and incidents.
• Ensure communication with BAU stakeholders is proactive.
• Ensure communications with MDM Domain Leads is proactive.
• Liaise with Dentsu Service Management team to manage support tickets and their effective resolution.
• User management process for adding, removing, and amending privileges.
• Ensure user management process is compliant with JSOX requirements.
• Metrics reporting through Power BI for non-functional elements (e.g. platform reliability, uptime, user usage, resource performance, etc.)
• Work remotely with globally distributed colleagues and clients with the associated schedule flexibility required due to multiple time zones.
• Contribute to the development of dentsus reusable assets, frameworks and best practices.
• Mentor team members

Qualifications

• Bachelors Degree or equivalent experience is required.
• 5 years of technology implementation experience in the field of enterprise data management including, data integration, data transformation, system integration, and data analytics.
• 5 years experience of service management.
• 5 years experience working with various methodologies including Agile.
• Knowledge of release management processes.
• Knowledge of master data management and enterprise data management concepts.
• Hands-on experience with relational design concepts [e.g., table design, table relationships, primary and foreign key designations].
• Knowledge of cloud services.
• Knowledge of DevOps technologies and functions.
• Experience with user acceptance testing.
• SQL skills.
• Strong customer service orientation; consistently meet internal and external client commitments; demonstrated desire to exceed expectations.
• Strong client management skills; manage through challenging situations resulting in positive outcomes for Clients and Merkle.
• Effective communication skills: ability to simplify and structure complex concepts to streamline interactions and highlight key points.
• Effective presentation skills.
• Demonstrated critical thinking, problem solving, planning and organizational skills.
• Ability to adapt to various conditions and situations; ability to tolerate stressful situations and remain focused under pressure.
• Ability to thrive in a complex environment consisting of geographically dispersed and highly matrixed teams.
• Ability to interact with senior level resources effectively and confidently, both internally and with the stakeholders to ensure desired outcomes.
• Qualified individuals possess the desired attributes such as smart, curious, committed to vision, passionate, fun and pleasant, an achiever and having a sense of urgency.
• Willingness to travel when necessary - up to 25 PERCENT .

LocationDGS India - Mumbai - Thane Ashar IT ParkBrandDentsuTime TypeFull timeContract TypePermanentLocations - DGS India - Mumbai - Thane Ashar IT Park

Keyskills :
platform management release management user management data analytics devops technologies bi sql cloud services microsoft azure problem solving