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JC Digital Repair Specialist ( 81959286 )

0.00 to 4.00 Years   Mumbai (Maharashtra), Thane (Maharashtra)   29 Apr, 2025
Job LocationMumbai (Maharashtra), Thane (Maharashtra)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaProduction/Manufacturing/Maintenance/Packaging
EmploymentTypeFull-time

Job Description

Posted Date:04 Feb 2025Function/Business Area:Customer ServiceLocation:Mumbai Thane 1 (26) - Wagle EstateJob Responsibilities:

  1. Interact with customers on handset related issues
  2. Troubleshoot handset defects
  3. Handle handset related queries
  4. Record job entry in Customer Relationship Management portal
  5. Upgrade software of handsets
  6. Assemble / dismantle smartphones - unibody/duobody
  7. Repair handsets by changing screen, speaker, mic, camera etc
  8. Repair handsets by PCB swap, charging connecter replacement etc
  9. Deposit of cash collected through service
  10. Verify handsets for exchange
Education Requirement:10 2 / ITI / Diploma, Certification in Device Care (Preferred)Experience Requirement:0 - 4 yearsSkills & Competencies:
  1. Customer Focus
  2. Communication skills
  3. Problem Solving skills
  4. Handset repair skills
  5. Knowledge of spares operations
  6. Knowledge of CRM Systems
Please update your profile and upload resume to applyLocation Map: Mumbai Thane 1 (26) - Wagle Estate

Keyskills :
customer focus communication skillsproblem solving handset repair crm knowledgespares pcb

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