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Lead Trainer

4.00 to 9.00 Years   Mysore   12 Nov, 2024
GHRS TRAINING LLP
Job LocationMysore
EducationNot Mentioned
SalaryRs 7 - 9 Lakh/Yr
IndustryBPO / Call Center
Functional AreaBack Office Operations
EmploymentTypeFull-time

Job Description

    Position: Technical TrainerExperience: Minimum 4 years, with 2-3 years in Service Desk/Technical Support and training experience.Location: Mysore, KarnatakaShift: Rotational shifts, US shifts, Work from Office (WFO)Package: 9 LPACab Facilities: Available (both ways)Contact - Radhika hidden_mobileITIL Certification: PreferredKey Responsibilities:Conduct Service Desk/Technical Support and ITIL training programs.Develop training materials, knowledge articles, and other resources.Translate business requirements into clear, actionable training plans.Lead Classroom and Virtual workshops regularly (monthly, quarterly, or ad-hoc) on the following topics:Service Desk Basics Training Based on ITIL v4.Technical Foundation Training Covering OS, Networking, Hardware, and Messaging tools (Outlook, O365, OneDrive, SharePoint, Teams, etc.).New Market Product Training Including tools like Microsoft Intune, Office 365, and BitLocker.

Keyskills :
tnatroubleshootingtrainingservice deskvpnactive directoryticketing toolstechnical support

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