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System Lead

Fresher   Mysore   06 Jan, 2026
EqualizeRCM India
Job LocationMysore
EducationNot Mentioned
SalaryNot Disclosed
IndustryKPO / Analytics
Functional AreaNetworkingNetwork / System Administration
EmploymentTypeFull-time

Job Description

    Role Overview:We are looking for an experienced Network Security & Unified Communications Support Engineer to manage and support Fortinet firewall appliances (FortiGate 400, 200, 100, 60 series) and handle SIP-based communication systems. The role involves troubleshooting, vendor coordination, and ensuring seamless integration of security and UC solutions.Key Responsibilities:
    • Fortinet Firewall Support
      • Install, configure, and maintain FortiGate firewalls (400, 200, 100, 60 series).
      • Manage security policies, NAT, routing, VPN (IPSec/SSL), and High Availability (HA).
      • Perform firmware upgrades, patches, and proactive health checks.
      • Monitor firewall performance and ensure compliance with security standards.
    • SIP & Unified Communications Support
      • Troubleshoot SIP trunk issues, call routing, and VoIP connectivity problems.
      • Work with UC platforms (e.g., Cisco, Avaya, Teams, or similar) for integration and issue resolution.
      • Analyze SIP signaling logs and resolve interoperability issues.
    • Vendor Coordination
      • Liaise with Fortinet and UC vendors for escalations, RMA, and advanced troubleshooting.
      • Ensure timely resolution of critical incidents through vendor engagement.
    • Documentation & Reporting
      • Maintain detailed configuration and troubleshooting documentation.
      • Prepare regular reports on firewall health, UC performance, and incident resolution.
    Required Skills & Qualifications:
    • Hands-on experience with Fortinet FortiGate firewalls (400, 200, 100, 60 series).
    • Strong understanding of SIP protocol, VoIP systems, and UC platforms.
    • Knowledge of network protocols (TCP/IP, DNS, DHCP) and security best practices.
    • Familiarity with FortiManager and FortiAnalyzer is a plus.
    • Excellent troubleshooting and vendor management skills.
    • Certifications such as Fortinet NSE 4/5/6 and SIP/VoIP-related certifications are highly desirable.
    Education & Experience:
    • Bachelors degree in Computer Science, Information Technology, or related field.
    • 3-5 years of experience in network security and UC support.

Keyskills :
appliancesnetwork securitysupportfirewall

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