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Assistant Manager BPO

1.00 to 5.00 Years   Nagpur,Other Maharashtra   14 Nov, 2024
Hire Lab Career Solutions
Job LocationNagpur,Other Maharashtra
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Designation: Assistant Manager_BPOExperience: 1 to 3 years experience as Assistant Manager (BPO Background only)Qualification- Any Graduate/HSCJob SummaryCustomer orientation & customer first beliefAnalytical, logical, reasoning & numerical abilityAbility to observe, analyze and give constructive feedbackExtremely good oral & written communications skillsProcess orientation & Structured thinkingExpertise in Excel & PowerPointResponsibilities and Duties Shuold have exp in Presales & Inbound camapign Effective performance planning for self and team, time management, conflict management and self organization. Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns, and feedback. Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight. Seek opportunities to motivate and appreciate employees. Foster an environment founded on high levels of ethics and integrity. Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances. Planning and Prioritization & Data Collection and analysis Coaching and Feedback & Ability to manage and lead a team Analysis and MIS/Reporting Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management Customer/Client Interaction Handle customer contacts regularly to stay up to date with the product and be available to provide support Handle escalations for the team Work as a Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues Timely closure of all processes and other requirements for self and Team.Job Types: Full-time, PermanentBenefits: Health insurance Provident FundSchedule: Day shiftPerformance bonusExperience: total work: 1 year (Preferred)Work Location: In personSpeak with the employer91 hidden_mobile,

Keyskills :
Analytical skillsNumerical abilityCommunication skillsProcess orientationExcelPowerPointPresalesTime managementConflict managementEmployee engagementEthicsIntegrityProcess improvementComplianceData analysisCoachingFeedbackTeam management

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