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Assistant Manager (BPO)

3.00 to 7.00 Years   Nagpur,Other Maharashtra   12 Dec, 2024
Talent Search
Job LocationNagpur,Other Maharashtra
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Responsibilities and DutiesEffective performance planning for self and team, time management, conflict management and self organization.Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.Seek opportunities to motivate and appreciate employees.Foster an environment founded on high levels of ethics and integrity.Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.Planning and Prioritization & Data Collection and analysisCoaching and Feedback & Ability to manage and lead a teamAnalysis and MIS/ReportingAbility to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict managementCustomer/Client InteractionHandle customer contacts regularly to stay up to date with the product and be available to provide supportHandle escalations for the teamWork as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issuesTimely closure of all processes and other requirements for self and TeamJob Types: Full-time, PermanentBenefits: Health insurance Provident FundSchedule: Day shift Rotational shiftEducation: Higher Secondary(12th Pass) (Preferred)Language: Fluent English (Required)Work Location: In person,

Keyskills :
Time managementConflict managementFeedbackEthicsIntegrityCompliancePlanningData collectionData analysisCoachingFeedbackTeam managementMISReportingCustomer interactionCustomer supportHR coordinationPerformance planningEmployee experience

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