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Associate

4.00 to 8.00 Years   Nagpur,Other Maharashtra   24 Mar, 2025
HCL Technologies
Job LocationNagpur,Other Maharashtra
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    AssociateNagpur4.5-8 YearsINDIAJob Description (Posting).JD attached (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.QualificationB-TechNo. of Positions1Skill (Primary)DWP-UCC-Network VoiceAuto req IDhidden_mobileBR,

Keyskills :
DWPUCCNetwork Voice

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