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Front Office Assistant

1.00 to 5.00 Years   Nagpur,Other Maharashtra   18 Nov, 2024
Orange Tree Hotels
Job LocationNagpur,Other Maharashtra
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Role DescriptionThis is a full-time on-site role for a Front Office Assistant at Orange Tree Hotels in Nagpur. The Front Office Assistant will be responsible for tasks such as phone etiquette, appointment scheduling, administrative assistance, and clerical work on a day-to-day basis.Key Responsibilities:Greeting and Welcoming Guests: As the first point of contact, they are responsible for offering a warm and professional greeting to visitors.Managing Reception Area: They maintain a tidy, organized front desk area, ensuring that all visitors are attended to promptly.Phone Handling: Answering, screening, and forwarding calls to the appropriate department or individual.Administrative Support: Performing various clerical duties, including data entry, filing, and maintaining records.Correspondence Management: Handling incoming and outgoing mail and emails.Customer Service: Addressing inquiries, concerns, or complaints and resolving them or escalating when necessary.Coordination with Other Departments: Ensuring effective communication and coordination between departments for smooth operations.Maintaining Office Supplies: Monitoring and replenishing supplies to ensure the front office is fully equipped.Skills and Qualifications:Communication Skills: Strong verbal and written communication skills to interact with guests, and internal teams.Organizational Skills: Ability to manage multiple tasks efficiently in a fast-paced environment.Problem-Solving: Being able to handle challenging situations with tact and professionalism.Attention to Detail: Ensuring accuracy in handling customer data and office documents.Required Qualifications:Hotel Management Degree or diploma or equivalentPrevious experience in a customer-facing role, preferably in a front office, receptionist capacity.Strong communication and interpersonal skills.,

Keyskills :
Communication SkillsOrganizational SkillsProblemSolving

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