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Technical Support Executive

2.00 to 6.00 Years Nagpur,Other Maharashtra 28 Sep, 2024

Shri Shiv Shakti Education Society (SSSES)

Job Location	Nagpur,Other Maharashtra
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Hardware / Networking
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

ob Title: Technical Support Executive (Female)Location: [Nagpur]Job Type: Full-timeSalary: [10k to 15k]Job SummaryWe are seeking a highly skilled and experienced Technical Support Executive (Female) to provide technical assistance to our clients. The ideal candidate should have a solid background in hardware networking, installation, and maintenance, as well as proficiency in Excel, PowerPoint, and Word. The candidate should also have excellent formatting and technical skills.ResponsibilitiesProvide technical support to customers via phone, email, and chat.Diagnose and troubleshoot technical issues with hardware, software, and networking systems.Install and configure computer hardware and software systems.Maintain accurate records of customer interactions and resolutions.Identify and escalate issues requiring urgent attention to the appropriate department.Collaborate with other teams to resolve customer issues quickly and efficiently.Provide training and guidance to customers as needed.RequirementsA Bachelors degree in Computer Science, Information Technology, or a related field.Proven experience as a Technical Support Executive or similar role.Excellent technical skills and knowledge of hardware networking, installation, and maintenance.Strong proficiency in Microsoft Excel, PowerPoint, and Word.Familiarity with formatting and technical writing.Strong problem-solving and analytical skills.Excellent communication and customer service skills.Ability to work independently and as part of a team.If you are a motivated and skilled Technical Support Executive with a passion for customer service and a solid background in hardware networking, installation, and maintenance, we encourage you to apply for this exciting opportunity.,

Keyskills :
hardware networkinginstallationmaintenanceExcelPowerPointWordformattingtechnical skillstroubleshootingcustomer serviceanalytical skills

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Technical Support Executive

Job Description

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