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Backend Associate

Fresher   Noida, All India   03 Apr, 2026
Telus International, Inc
Job LocationNoida, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Ticketing Specialist in the Technical Troubleshooting team at our company located in Noida-135, your role will involve handling technical product support with a focus on application support. You will be required to work in rotational shifts, including US shifts, with 5 days of work per week.**Key Responsibilities:**- Troubleshoot technical issues related to applications- Provide support for technical products- Work in L1/L2 technical support roles- Utilize tools like Zendesk, Salesforce for ticketing and customer support- Integrate REST APIs for efficient operations- Demonstrate proficiency in Python, Zava, SQL Server- Ensure effective communication (written and verbal) with stakeholders**Qualifications Required:**- Bachelors degree in a technical field- Minimum 1 year of experience in technical product support, specifically application support- Comfortable working in US shifts- Proficiency in tools like Zendesk, Salesforce, etc.- Experience with REST API integration- Ability to work in L1/L2 technical support roles- Basic knowledge of Python, Zava, SQL ServerIn this role, it is essential for you to have a strong foundation in technical support and troubleshooting, excellent communication skills, and the ability to adapt to different shifts. Your expertise in various technical tools and languages will be crucial for success in this position. As a Ticketing Specialist in the Technical Troubleshooting team at our company located in Noida-135, your role will involve handling technical product support with a focus on application support. You will be required to work in rotational shifts, including US shifts, with 5 days of work per week.**Key Responsibilities:**- Troubleshoot technical issues related to applications- Provide support for technical products- Work in L1/L2 technical support roles- Utilize tools like Zendesk, Salesforce for ticketing and customer support- Integrate REST APIs for efficient operations- Demonstrate proficiency in Python, Zava, SQL Server- Ensure effective communication (written and verbal) with stakeholders**Qualifications Required:**- Bachelors degree in a technical field- Minimum 1 year of experience in technical product support, specifically application support- Comfortable working in US shifts- Proficiency in tools like Zendesk, Salesforce, etc.- Experience with REST API integration- Ability to work in L1/L2 technical support roles- Basic knowledge of Python, Zava, SQL ServerIn this role, it is essential for you to have a strong foundation in technical support and troubleshooting, excellent communication skills, and the ability to adapt to different shifts. Your expertise in various technical tools and languages will be crucial for success in this position.

Keyskills :
Strong communication skillsZendeskSalesforcePythonSQL ServerREST API integration

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