Business Development Manager

Job Description

Key Responsibilities:This position requires an individual who can balance the demands of both businessdevelopment and service operations, contributing to the companys growth while ensuring thatday-to-day service delivery functions efficiently. Additionally, the candidate should be capableof generating revenue for the company in the field of service delivery operations from OEMs likeLenovo, Dell, HP, Acer, etc.Business Development: Lead efforts to identify and pursue new business opportunities,expand the companys service portfolio, and drive revenue growth. Collaborate with salesteams to promote IT solutions and services to potential clients while managing operationalprocesses to ensure alignment with business development goals. Operational Management: Oversee the day-to-day service delivery operations, ensuringthat processes are executed efficiently and in accordance with contractual obligations andSLAs. Client and Partner Relationship Management: Serve as the primary point of contact forclients and partners, addressing service-related issues promptly and professionally.Establish and maintain strong relationships to ensure customer satisfaction, loyalty, andretention. Service Delivery and Performance Monitoring: Monitor and track service deliveryperformance, ensuring services are delivered according to agreed timelines, qualitystandards, and SLAs. Conduct regular performance reviews with clients and partners toevaluate service outcomes and identify areas for improvement.Team Leadership: Lead, motivate, and manage a cross-functional team of service deliveryprofessionals. Conduct performance evaluations, provide coaching and technical training,and ensure team members are well-equipped with the necessary knowledge of processesand technologies. Incident and Problem Management: Oversee the timely resolution of incidents, problems,and escalations. Collaborate with technical teams to address service delivery gaps andidentify root causes of recurring issues, implementing corrective actions as needed. Process Optimization: Identify opportunities for process improvement and implement bestpractices to enhance operational efficiency, reduce costs, and improve service quality. Reporting and Documentation: Provide regular reports to senior management on servicedelivery performance, service requests, incidents, and resolutions. Ensure properdocumentation of all processes, key performance indicators (KPIs), incidents, and changerequests. Risk and Compliance Management: Ensure that service delivery processes comply withsecurity standards, regulatory requirements, and internal policies. Manage and mitigateoperational risks to maintain service continuity and quality. Budget Management: Manage the budget for the service delivery team, ensuring theefficient use of resources and adherence to financial targets. Continuous Improvement: Lead initiatives for continuous improvement in service deliveryby collaborating with internal teams and clients to adopt new technologies, processes, andtools that enhance service efficiency and quality.Skills and Qualifications: Experience:A minimum of 10-12 years of experience in business development, IT service delivery, andoperations management, with a strong understanding of both business developmentstrategies and service delivery processes. Business Development Experse: Strong track record of generang new businessopportunies, managing the sales pipeline, and driving revenue growth in IT services. Leadership:Proven experience in managing cross-functional teams and fostering strong relationshipswith clients, partners, and stakeholders. Technical Knowledge: Strong understanding of IT product offerings, infrastructure, andmanaged services solutions. Communication Skills: Exceptional verbal and written communication skills, with the abilityto effectively engage with clients, vendors, and internal teams. Analytical Skills: Strong ability to analyze service performance data, identify trends, andimplement corrective actions to enhance service delivery. Problem-Solving:Excellent troubleshooting and critical thinking skills, with a proven ability to resolve servicedelivery challenges efficiently. Project Management: Demonstrated experience in managing complex projects, settingtimelines, and delivering results in a fast-paced environment. Customer-Centric Approach: Ability to balance operational efficiency with a strong focuson customer satisfaction and continuous service improvement. Certifications:Relevant certifications such as PMP, ITIL, or other process-related qualifications are highlydesirable.Email - ID->hr6hststaffingsolutions@gmail.comPhone No.- hidden_mobileyou can also share your cv on this number.

Keyskills :
business developmentoperational managementprocess optimizationclient partner relationship managementrisk compliance management