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Customer Service Advisor

0.00 to 2.00 Years Noida,Gurugram 07 Apr, 2025

Job Location	Noida,Gurugram
Education	Not Mentioned
Salary	Rs 4.0 - 9 Lakh/Yr
Industry	BPO / Call Center
Functional Area	Customer Service (International)
EmploymentType	Full-time

Job Description

Were seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, youll play a vital role in delivering exceptional customer service experiences, resolving issues efficiently, and promoting our products/services. If youre passionate about helping others, have excellent communication skills, and are eager to work in a dynamic environment, wed love to hear from you!Responsibilities:- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner- Resolve customer complaints and issues efficiently, escalating complex cases to senior team members when necessary- Provide accurate information about products/services, pricing, and policies- Collaborate with internal teams (sales, marketing, and product development) to resolve customer issues and improve overall customer experience- Utilize CRM software and other tools to manage customer interactions, track issues, and analyze customer data- Continuously update knowledge of products/services, industry trends, and company policies to provide accurate and helpful support- Meet or exceed customer satisfaction targets, quality metrics, and productivity standardsRequirements:- High school diploma or equivalent required; degree in Communications, Business, or related field preferred- 1-2 years of experience in customer-facing roles (customer support, sales, or service industry)- Excellent communication (verbal and written), active listening, and problem-solving skills- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple customer interactions simultaneously- Strong empathy, patience, and conflict resolution skills- Proficiency in CRM software, helpdesk tools, and Microsoft Office applications- Availability to work varied shifts, including evenings, weekends, and holidaysWhat We Offer:- Competitive salary and benefits package- Ongoing training and professional development opportunities- Collaborative, dynamic work environment- Recognition and rewards for outstanding performance- Opportunities for career growth and advancement

Keyskills :
hardworkingexcellent communication skills

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