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Customer Service Executive

0.00 to 2.00 Years   Noida   12 Mar, 2025
DAC HIRRING RECRUITMENT SOLUTIONS PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Overview:We are looking for a dynamic and customer-oriented Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for delivering high-quality support to customers via various channels like phone, email, chat, or social media. Your role will involve assisting customers with their inquiries, resolving issues, and ensuring customer satisfaction. You will be part of a fast-paced team, working to meet both individual and team goals while maintaining a positive and professional attitude.Key Responsibilities:
    1. Customer Support:
      • Handle inbound and outbound customer calls, emails, chats, or social media messages to address customer queries, concerns, and requests.
      • Provide timely and accurate information regarding products, services, policies, and procedures.
    2. Issue Resolution:
      • Resolve customer issues or complaints in a professional and empathetic manner, ensuring the best possible outcome.
      • Follow up with customers to ensure their issues have been resolved to their satisfaction.
    3. Product/Service Knowledge:
      • Stay updated with the companys products, services, and policies to provide accurate information.
      • Offer helpful advice and recommendations to customers to improve their experience.
    4. Documentation and Record Keeping:
      • Accurately log customer interactions, including issues, resolutions, and feedback in the CRM (Customer Relationship Management) system.
      • Maintain clear and concise notes for future reference and follow-ups.
    5. Customer Retention:
      • Ensure a positive customer experience to promote brand loyalty and retention.
      • Identify opportunities to upsell or cross-sell relevant products or services, as applicable.
    6. Adherence to Policies and Procedures:
      • Follow company guidelines and protocols for customer service interactions, maintaining a high standard of professionalism.
      • Ensure compliance with relevant regulations and data protection standards.
    7. Performance Metrics:
      • Meet and exceed performance goals such as response time, first-call resolution, and customer satisfaction ratings.
      • Actively participate in team meetings and training sessions to enhance personal and team performance.
    8. Escalation Handling:
      • Identify when an issue requires escalation to a higher authority and follow the appropriate process to ensure swift resolution.
    9. Continuous Improvement:
      • Participate in feedback sessions to improve service delivery and quality.
      • Suggest improvements to processes based on customer feedback and personal experience.
    Required Skills & Qualifications:
    • Educational Qualifications: High school diploma, or equivalent; undergraduate degree is a plus.
    • Experience: Previous experience in a customer service role is preferred but not mandatory (freshers are welcome).
    • Communication Skills: Strong verbal and written communication skills, with the ability to handle customer queries in a clear and professional manner.

Keyskills :
customer servicehindi

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