Director Platform Enablement and Training-Platform Management

Job Description

Role Overview:You will be joining the Customer Success team at Innovaccer, where the mission is to turn customers into tech-savvy superheroes by helping them achieve success using the Innovaccer platform to meet their organizations business goals. If you are passionate about assisting customers in realizing the value they seek through technology, then this role is the right fit for you.Key Responsibilities:- Scale the system integrator (SI) and consulting partner ecosystem for Gravity by designing partner onboarding processes, training curricula, and certification programs to ensure partners can effectively implement and advocate for the Gravity platform.- Develop and execute a comprehensive global platform enablement strategy that aligns Customer Success, Sales, Marketing, Product, and Support teams around shared learning objectives and performance goals.- Grow and nurture the Innovaccer user community and Gravity platform evangelism by leading user groups, events, webinars, and online forums that share best practices, showcase success stories, and build engagement.- Drive growth in certifications and platform adoption through rigorous certification programs, defined learning paths, and adoption initiatives that incentivize and recognize proficiency in the Gravity platform across customers and partners.- Deliver strategic enablement programs (workshops, role-based training, sales campaigns, etc.) to accelerate platform usage and improve the effectiveness of our internal teams and partners.- Enable value-based positioning and storytelling by developing clear messaging frameworks, ROI tools, case studies, and sales collateral that articulate the business impact and competitive differentiators of the Gravity platform.- Build and maintain global knowledge management infrastructure, including learning management systems (LMS), content libraries, and knowledge bases, to create a scalable, on-demand learning environment and ensure consistent access to up-to-date training resources worldwide.- Lead enablement for new product rollouts and go-to-market (GTM) motions by collaborating with Product Marketing and leadership to create launch plans, sales playbooks, and field readiness programs for new features and services.- Manage and mentor a high-performing enablement team, fostering an innovation-driven, collaborative culture and continuously improving processes, tools, and materials.- Measure, analyze, and iterate on enablement programs using key metrics (e.g. certification completion, platform adoption rates, sales productivity) to demonstrate impact and drive continuous improvement in enablement effectiveness.Qualifications Required:- Bachelors degree in Business, Technology, or a related field; advanced degree (MBA or equivalent) preferred.- 12 years of experience in learning and development, sales enablement, or related roles at technology or SaaS companies, including a proven track record of building and scaling global programs. At least 5 years in a leadership or management role.- Strong experience working with system integrator (SI) and consulting partner ecosystems, including developing partner training, certification, and joint go-to-market programs.- Demonstrated success in designing and delivering large-scale enablement and training initiatives across multiple functions (customer success, support, product, sales, and marketing) and geographies.- Deep business acumen with technical savvy; ability to understand complex technology (data platforms, AI, cloud) and translate features into clear business value and ROI. Experience in healthcare or regulated industries is a plus.- Exceptional communication, presentation, and storytelling skills. Able to engage senior executives and frontline teams alike, building alignment on value-based messaging and strategic priorities.- Proficiency with learning and knowledge management tools (LMS, content authoring, collaboration platforms) and a record of developing scalable learning content.- Analytical mindset with experience defining and using metrics to measure program effectiveness (e.g. adoption, performance improvements) and inform decisions.- Proven leadership and project management skills. Comfortable managing multiple, complex initiatives in a fast-paced, high-growth environment.(Note: Additional details about Innovaccer were omitted from the job description) Role Overview:You will be joining the Customer Success team at Innovaccer, where the mission is to turn customers into tech-savvy superheroes by helping them achieve success using the Innovaccer platform to meet their organizations business goals. If you are passionate about assisting customers in realizing the value they seek through technology, then this role is the right fit for you.Key Responsibilities:- Scale the system integrator (SI) and consulting partner ecosystem for Gravity by designing partner onboarding processes, training curricula, and certification programs to

Keyskills :
Sales EnablementTrainingPlatform ManagementProduct MarketingLeadershipProject ManagementCommunicationPresentationStorytellingBusiness AcumenAnalytical SkillsCertification ProgramsSystem Integrator SI PartnersLearningDevelopmentTechnical Sav