Engagement & Customer Success Manager

Job Description

As a Customer Success Manager for the Middle East in Adobes Digital Media Enterprise Customer Success & Strategy organization in Noida, your role will involve:- Advising C-suite stakeholders and VPs to ensure Adobes digital media vision and transformation roadmap result in measurable customer outcomes.- Creating joint customer success stories and case studies.- Developing internal collateral to educate customer field and partner teams on collaboration value and position joint Arabic LLM-enabled solutions.- Blending product knowledge, stakeholder management, business value realization, and transformation skills to assist clients in scaling digital experiences using generative AI technologies.- Leading executive and strategic relationship management for Adobe ME customers.- Establishing, guiding, and maturing digital transformation initiatives to enable customers to scale Adobe emerging tech capabilities and institutionalize best practices.- Orchestrating multi-workstream collaboration and execution across Experience Cloud solutions, data platforms, Content Supply Chain, and Digital Media Services.- Partnering with the Adobe Sales team to position Adobes transformation approach and ensure customers understand the value of Digital Media emerging technology.- Facilitating strategic product enablement workshops, Adobe Days, Creative Jams learning series, steering committees, and cross-functional executive engagements.- Monitoring customer performance KPIs and business value impact to ensure visibility and alignment through successful SBRs and QBRs.- Driving account growth by identifying opportunities for additional services and value creation.- Supporting innovation by identifying opportunities for optimization, new use cases, and maturity acceleration through Adobe technologies.Qualifications Required:- 8 years of experience in Customer Success consulting or technology professional services organizations.- Experience supporting high-tech customers in the Middle East market is highly desirable.- Outstanding verbal and written communication skills with a talent for storytelling.- Strong executive presence and the ability to partner with and influence client managers, directors, VPs, CMOs, CEOs, and CXOs.- Experience with Adobe digital media products, emerging technologies (such as Firefly Studio, large language models), and SaaS/software management concepts.- Familiarity with local regulations and business practices in Saudi Arabia and the Middle East.- Proven organizational skills for planning, coordinating, and delivering product enablements.- Fluency in English is a must.- Willingness to travel to the Middle East at least 12 times per quarter.- Knowledge of Arabic is a plus.No additional details about the company were provided in the job description. As a Customer Success Manager for the Middle East in Adobes Digital Media Enterprise Customer Success & Strategy organization in Noida, your role will involve:- Advising C-suite stakeholders and VPs to ensure Adobes digital media vision and transformation roadmap result in measurable customer outcomes.- Creating joint customer success stories and case studies.- Developing internal collateral to educate customer field and partner teams on collaboration value and position joint Arabic LLM-enabled solutions.- Blending product knowledge, stakeholder management, business value realization, and transformation skills to assist clients in scaling digital experiences using generative AI technologies.- Leading executive and strategic relationship management for Adobe ME customers.- Establishing, guiding, and maturing digital transformation initiatives to enable customers to scale Adobe emerging tech capabilities and institutionalize best practices.- Orchestrating multi-workstream collaboration and execution across Experience Cloud solutions, data platforms, Content Supply Chain, and Digital Media Services.- Partnering with the Adobe Sales team to position Adobes transformation approach and ensure customers understand the value of Digital Media emerging technology.- Facilitating strategic product enablement workshops, Adobe Days, Creative Jams learning series, steering committees, and cross-functional executive engagements.- Monitoring customer performance KPIs and business value impact to ensure visibility and alignment through successful SBRs and QBRs.- Driving account growth by identifying opportunities for additional services and value creation.- Supporting innovation by identifying opportunities for optimization, new use cases, and maturity acceleration through Adobe technologies.Qualifications Required:- 8 years of experience in Customer Success consulting or technology professional services organizations.- Experience supporting high-tech customers in the Middle East market is highly desirable.- Outstanding verbal and written communication skills with a talent for storytelling.- Strong executive presence and the ability to pa

Keyskills :
ConsultingEmerging TechnologiesFluency in EnglishCustomer SuccessTechnology Professional ServicesVerbalWritten CommunicationExecutive PresenceInfluencing SkillsAdobe Digital Media ProductsSaaSSoftware ManagementLocal Regulations Knowledge