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Helpdesk Associate - L2 technical guidance

Fresher   Noida, Uttar Pradesh   03 Aug, 2025
NTT DATA North America
Job LocationNoida, Uttar Pradesh
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    NTT DATA is looking for a Helpdesk Associate - L2 technical guidance to join the team in Noida, Uttar Pradesh (IN-UP), India. The ideal candidate should have a minimum of 2-3 years of relevant experience in a technical support role, with at least 12 months on the current grade. Knowledge of Operating Systems such as Windows 7 & 10, identifying and troubleshooting issues related to System Configuration, Software & COTS applications, MS Office suite, and Skype for business is required. Additionally, a fair understanding of ITIL practices in Incident Management, Request Management & Problem Management is preferred.As a Helpdesk Associate, your responsibilities will include performing diagnostics, resolving problems, and implementing corrective actions for end users who have been unsuccessful working under the direction of the Level 1 Customer Service Desk. You will be responsible for resolving Incidents and Problems associated with End User Devices and End User Software, providing break/fix support, advice, and assistance to Authorized Users. This role also involves contacting end users via phone to schedule remote session calls and coordinating with onsite assistance if required.You will work closely with Level 2 and 3 Support staff and onsite vendors to resolve Problems and Service Requests. Updating the ITSM Tool fields upon successful resolution of Incidents, utilizing remote tools for remote takeover sessions, and managing and updating desktop system Software are key aspects of this role. Furthermore, you will escalate repeat issues to the appropriate service organization to drive resolution and root cause analysis.NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. The services provided by NTT DATA include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure, NTT DATA is dedicated to supporting organizations and society in confidently moving into the digital future.,

Keyskills :
Technical SupportOperating SystemsSystem ConfigurationMS Office suiteIncident ManagementProblem ManagementSoftwareCOTS applicationsSkype for businessITIL practices

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