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Helpdesk Executive-Technical Support

Fresher   Noida, Uttar Pradesh   25 Jul, 2025
Fusion 3 Experiential Marketing Pvt Ltd
Job LocationNoida, Uttar Pradesh
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    You are invited to apply for the position of Helpdesk Executive at one of the leading IT Services companies in Noida. In this role, you will serve as the primary point of contact for clients utilizing our advanced Core Banking Solution and banking applications. Your responsibilities will encompass a mix of technical proficiency, customer support, banking expertise, and the ability to efficiently address client inquiries.Your primary duties will include managing client requests and bug reports, delivering online training sessions on software functionality, analyzing and resolving software issues, communicating with clients via email and phone, and implementing various software modules while providing training to clients.The ideal candidate for this role should possess a BCA or B.Com educational background, with 0-6 months of experience. Essential technical skills include an understanding of banking software systems, familiarity with help desk operations, and proficiency in bug tracking and resolution. Additionally, strong soft skills such as effective communication, problem-solving abilities, client management skills, and a proactive and results-oriented approach are required.In return, we offer you the opportunity to work with cutting-edge banking technologies, avenues for professional development and career advancement, as well as a collaborative and innovative work environment.This is a full-time, permanent position based in Noida, Sector 62, with the work schedule set for Monday to Friday during day shifts. If you are enthusiastic about joining a dynamic team and making a meaningful impact in the banking industry, we encourage you to apply for this exciting opportunity.Regards,VikasContact Number: hidden_mobile,

Keyskills :
Understanding of banking software systemsKnowledge of help desk operationsFamiliarity with bug trackingresolutionExcellent communicationpresentation abilitiesStrong problemsolving capabilities

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