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International Voice Process

Fresher Noida, All India 22 Jan, 2026

Job Location	Noida, All India
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

As a Customer Service Executive at HCL Tech, you will be responsible for resolving customer queries in alignment with client and business guidelines. Your role will involve handling inbound calls from UK/US customers, showcasing exceptional communication skills both verbally and in writing while maintaining a professional telephone etiquette.Your key responsibilities will include:- Answering all inbound queries following the call flow procedure.- Ensuring adherence to processes to uphold high-quality customer service standards.- Following escalation procedures for issues beyond the agents control to achieve first call resolution.- Maintaining schedule adherence.- Participating in motivational activities and implementing feedback received during monitoring sessions.- Updating various logs such as escalation log and complaint tracker.- Ensuring the data security of proprietary customer information.Qualification Required:- Graduates or Undergraduates can apply, excluding regular students and law graduates.- Freshers with experience in US Inbound calling, preferably in the Banking domain.Additional Details:Two ways cabs are available for transportation.If you are interested in the role of Customer Service Executive at HCL Tech, you can attend the walk-in interview at the following location:Interview Location: HCL Technologies, A-8 & 9, Sector 60, Noida, Uttar Pradesh 201301Work Location: Noida Sec-126Walk-in Details:- Date: 10th May 2025- Timing: 11am to 2pmContact Person:Shivangi SharmaTo apply for this position, kindly send your CV to hidden_email a Customer Service Executive at HCL Tech, you will be responsible for resolving customer queries in alignment with client and business guidelines. Your role will involve handling inbound calls from UK/US customers, showcasing exceptional communication skills both verbally and in writing while maintaining a professional telephone etiquette.Your key responsibilities will include:- Answering all inbound queries following the call flow procedure.- Ensuring adherence to processes to uphold high-quality customer service standards.- Following escalation procedures for issues beyond the agents control to achieve first call resolution.- Maintaining schedule adherence.- Participating in motivational activities and implementing feedback received during monitoring sessions.- Updating various logs such as escalation log and complaint tracker.- Ensuring the data security of proprietary customer information.Qualification Required:- Graduates or Undergraduates can apply, excluding regular students and law graduates.- Freshers with experience in US Inbound calling, preferably in the Banking domain.Additional Details:Two ways cabs are available for transportation.If you are interested in the role of Customer Service Executive at HCL Tech, you can attend the walk-in interview at the following location:Interview Location: HCL Technologies, A-8 & 9, Sector 60, Noida, Uttar Pradesh 201301Work Location: Noida Sec-126Walk-in Details:- Date: 10th May 2025- Timing: 11am to 2pmContact Person:Shivangi SharmaTo apply for this position, kindly send your CV to hidden_email.

Keyskills :
Customer ServiceInbound CallsCommunication SkillsData SecurityTelephone Etiquette

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