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International Voice Support Executive

Fresher   Noida, All India   17 Feb, 2026
HCL Technologies Limited
Job LocationNoida, All India
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Customer Service Executive at HCL Technologies, your role will involve resolving customer queries in line with client and business guidelines. You will be handling inbound calls from UK/US customers with a focus on providing excellent customer service. Here are the key responsibilities and qualifications required for the role:Key Responsibilities:- Answer all inbound queries following the call flow procedures.- Adhere to processes to maintain high-quality customer service.- Follow escalation procedures for issues beyond agent level control to ensure first call resolution.- Maintain schedule adherence and participate in motivational activities.- Implement feedback received during monitoring sessions.- Update various logs such as escalation log and complaint tracker.- Ensure data security by handling proprietary customer data.Qualification Required:- Excellent communication skills, both verbal and written, with a professional telephone etiquette.- Helpful, empathetic, and enthusiastic about customer service.- Previous experience in UK/US inbound calling, preferably in the banking domain.Please note that for this role, B.tech, M.tech, BCA, and MCA candidates are not eligible. The walk-in interview is scheduled for 05 Dec 2025 & 06 Jan 2026 from 11 am to 3:00 pm at HCL Technologies, A-8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301. Two-way cabs are available for transportation. Kindly refrain from carrying a laptop for the face-to-face interview.If you have any further questions, you can reach out to Urmika Mehta, the designated contact person for this hiring process. As a Customer Service Executive at HCL Technologies, your role will involve resolving customer queries in line with client and business guidelines. You will be handling inbound calls from UK/US customers with a focus on providing excellent customer service. Here are the key responsibilities and qualifications required for the role:Key Responsibilities:- Answer all inbound queries following the call flow procedures.- Adhere to processes to maintain high-quality customer service.- Follow escalation procedures for issues beyond agent level control to ensure first call resolution.- Maintain schedule adherence and participate in motivational activities.- Implement feedback received during monitoring sessions.- Update various logs such as escalation log and complaint tracker.- Ensure data security by handling proprietary customer data.Qualification Required:- Excellent communication skills, both verbal and written, with a professional telephone etiquette.- Helpful, empathetic, and enthusiastic about customer service.- Previous experience in UK/US inbound calling, preferably in the banking domain.Please note that for this role, B.tech, M.tech, BCA, and MCA candidates are not eligible. The walk-in interview is scheduled for 05 Dec 2025 & 06 Jan 2026 from 11 am to 3:00 pm at HCL Technologies, A-8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301. Two-way cabs are available for transportation. Kindly refrain from carrying a laptop for the face-to-face interview.If you have any further questions, you can reach out to Urmika Mehta, the designated contact person for this hiring process.

Keyskills :
Customer ServiceInbound callsCommunication Skills

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