hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Mgr, Relationship 4

Fresher   Noida, Uttar Pradesh   16 Aug, 2025
Adobe
Job LocationNoida, Uttar Pradesh
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Manager- (CSAM) at AEM Guides, you will lead a team of customer success professionals to ensure customers achieve their desired outcomes with our products. You will oversee team performance, drive customer satisfaction, retention, and growth through strategic engagement and tailored solutions.Managing and mentoring a team of Customer Success Representatives will be a key aspect of your role, providing guidance, training, and support to help them achieve individual and team goals. Developing and maintaining strong relationships with key accounts, understanding their needs and objectives to ensure successful product adoption, will be crucial for customer engagement.You will be responsible for overseeing the onboarding process for new customers and ensuring your team provides effective training to maximize product usage. Monitoring account health and performance, identifying opportunities for upselling and cross-selling, and ensuring team members are equipped to handle customer inquiries will fall under your purview of account management.Leading efforts to address customer issues, coordinating with internal teams to provide timely and effective resolutions, will be essential for problem resolution. Gathering and relaying feedback from customers to inform product development and improvements, acting as their advocate within the company will be a key responsibility for customer advocacy.Tracking team performance metrics and customer satisfaction levels, providing insights and reporting to upper management, will be crucial for performance metrics. Working closely with sales, marketing, and product teams to align strategies and ensure a seamless customer experience will require strong collaboration skills.To succeed in this role, you should be passionate about client satisfaction, willing to work in late evening to cater to customers in North America, manage multiple customers and engagements concurrently, possess exceptional organizational, presentation, and communication skills (both verbal and written), connect with multiple customers/accounts in a day/week, present complex information in a clear manner, have a natural flair for conversations, enjoy talking to customers about Adobe solutions, have exposure to working on Adobe Experience Manager (AEM), demonstrate the ability to deal with change and excel in high-stress situations, hold a Bachelors/Masters degree in business management or relevant fields, and have a minimum of 13 years of demonstrated exceptional customer management experience.,

Keyskills :
Client SatisfactionPresentation SkillsCommunication SkillsAccount ManagementProblem ResolutionCustomer AdvocacySalesMarketingProduct Management

APPLY NOW

Mgr, Relationship 4 Related Jobs

© 2019 Hireejobs All Rights Reserved