Product Operation - Team Lead / Jr Manager - Lending (LMS)

Job Description

About the team:We are an end-to-end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding, seamless in-app to real time offers and digital customer servicing. We partner with financial institutions and leverage the insights we gatherthrough our ecosystem design and offer innovative and customized financial products to our consumers and merchants.Personal loans: We offer 24x7x365 small ticket cash out loans, especially targeted towards new to credit borrower, fulfilling their instant fund requirements and discretionary spends.About the role:Are you someone who loves to scale products and also gets curious about the technology stack being used We are looking for self-motivated individuals to be part of our Lending Product Operations team to enable themaintenance of high-quality financial/lending products in a fast-paced, challenging, and creative environment.Expectation:Working closely with Product managers/ Business stakeholders to analyze product flows, keep track and monitor disbursement funnels in customer journeys and build improvements in metrics.Monitoring all LMS servicing flows across various lenders through control and exception reports for possible failures and rectifying the same quickly.Develop and streamline business processes to effectively reduce failures due to process gapsCross-departmental collaboration: Foster collaboration between Business, Lender, Product an Technology teams to troubleshoot for issues in API integrations.Customer experience: Work with CST and MHD support teams to improve the customer experience to quickly resolve any issuesCollect, organize, and analyze data to help Business and product management make decisionBest practices: Establish internal best practices and promote them throughout the organizatioAbility to understand different technology platforms, their features and be able to work with solutioarchitects/engineering leads and write detailed product requirement documents, manage futureroadmaps and deliverablesAbility to work with multiple stakeholders / senior management / cross-functional teams to influencthem for quicker decisions, manage sudden technical roadblocks and be able to clear them.Superpowers that will help you succeed in this role:Professional experience in a product Ops or analytical role with hands on experience in banking and financialprocessesHaving deep understanding of working on LMS (Loan Management System) Platform(s)Knowledge of Fintech/ BFSI/ Lending domainMinimum 2 - 3 years in product ops / Lending OpsSolutions orientated within a high-energy and fast-paced work environmentPossess excellent oral, written, verbal and interpersonal communication skills.Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and managerCompensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn registered users, 17 mn merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it.Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!,

Keyskills :
Product OperationsBankingFintechBFSIData AnalysisCommunication SkillsFinancial ProcessesLoan Management SystemLending Domain