Product Support Consultant 2

Job Description

In this role at Adobe, you will be providing technical support to Digital Marketing customers via telephone and email, ensuring accurate and timely assistance. As a Technical Support Product Consultant, you will handle complex support issues with varying priorities, aiming to delight customers while representing Adobe in a professional manner. Your responsibilities will include:- Providing technical support via telephone and email, while logging all interactions accurately.- Validating and reporting customer-submitted product bug reports with precision.- Educating customers on the use of Digital Marketing products.- Assisting in testing new and enhanced products.- Handling projects efficiently within stated timelines.- Taking ownership of cases and contributing to the success of global teams.- Identifying trends and potential issues, and communicating promptly with affected parties.- Supporting sustainable and scalable software solutions for Adobes largest customers.- Maintaining accurate and complete product documentation.- Treating each case as an opportunity to delight customers, despite external factors.- Being ready to work night shifts and providing weekend or holiday coverage in rotation with the team.- Assisting in special projects and other duties as assigned.Qualifications required for this role include:- Deep knowledge and understanding of HTML, JavaScript, CSS, Perl, Web 2.0, and web services.- Familiarity with Internet/Digital Marketing concepts, Mobile, DTM, Tag Management.- Experience with SQL, database management, data insertion, reporting APIs, SOAP, REST, and PHP.- Knowledge of Mobile and Video programming solutions, Tag Management tools.- Desirable experience using Adobe Solutions like Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools.- Ability to diagnose and fix complex analytic implementation issues.- Understanding of JQuery, Angular JS, Any JS Framework, API.- Proficiency in identifying, researching, and quantifying business problems using statistical analyses on large data sets.- Evidence of leading multi-platform Adobe solutions and certification in Adobe Experience Cloud tools.Please note that Adobe is committed to making Adobe.com accessible to all users. If you require accommodation due to a disability or special need during the application process, you can contact hidden_email or call hidden_mobile. In this role at Adobe, you will be providing technical support to Digital Marketing customers via telephone and email, ensuring accurate and timely assistance. As a Technical Support Product Consultant, you will handle complex support issues with varying priorities, aiming to delight customers while representing Adobe in a professional manner. Your responsibilities will include:- Providing technical support via telephone and email, while logging all interactions accurately.- Validating and reporting customer-submitted product bug reports with precision.- Educating customers on the use of Digital Marketing products.- Assisting in testing new and enhanced products.- Handling projects efficiently within stated timelines.- Taking ownership of cases and contributing to the success of global teams.- Identifying trends and potential issues, and communicating promptly with affected parties.- Supporting sustainable and scalable software solutions for Adobes largest customers.- Maintaining accurate and complete product documentation.- Treating each case as an opportunity to delight customers, despite external factors.- Being ready to work night shifts and providing weekend or holiday coverage in rotation with the team.- Assisting in special projects and other duties as assigned.Qualifications required for this role include:- Deep knowledge and understanding of HTML, JavaScript, CSS, Perl, Web 2.0, and web services.- Familiarity with Internet/Digital Marketing concepts, Mobile, DTM, Tag Management.- Experience with SQL, database management, data insertion, reporting APIs, SOAP, REST, and PHP.- Knowledge of Mobile and Video programming solutions, Tag Management tools.- Desirable experience using Adobe Solutions like Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools.- Ability to diagnose and fix complex analytic implementation issues.- Understanding of JQuery, Angular JS, Any JS Framework, API.- Proficiency in identifying, researching, and quantifying business problems using statistical analyses on large data sets.- Evidence of leading multi-platform Adobe solutions and certification in Adobe Experience Cloud tools.Please note that Adobe is committed to making Adobe.com accessible to all users. If you require accommodation due to a disability or special need during the application process, you can contact hidden_email or call hidden_mobile.

Keyskills :
HTMLJavaScriptCSSPerlWeb servicesSQLDatabase managementAPIsSOAPRESTPHPJQueryAngular JSAPIGoogle technologiesDigital marketingCRODigital analyticsCampaign planningWeb 20Mobile programming solutionsVideo programming solutionsTag Manage