Senior ITIL Specialist

Job Description

Role Overview:You will be joining EY as a Service Management - Senior professional with up to 8 years of experience, specializing in IT service delivery and operations. Your main responsibility will be to ensure high-quality services are delivered to clients by supporting teams and aligning service operations with business objectives. Your proactive contributions will play a key role in the effective management of service operations.Key Responsibilities:- Support the delivery of IT services, ensuring they align with business goals and adhere to service level agreements (SLAs).- Assist in implementing and managing ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency.- Collaborate with clients to understand their service requirements and contribute to developing tailored solutions.- Work closely with service management teams, providing support and insights to ensure high-quality service delivery.- Monitor service performance and implement improvements to enhance client satisfaction and operational effectiveness.- Stay updated on service management and IT operations trends to contribute to service improvements and strategic decisions.- Provide technical insights for proposals and engage in client discussions to support business development efforts.Qualifications:- Up to 8 years of experience in Service Management, focusing on IT service delivery and operations.- Experience in implementing ITIL v4 practices and Agile methodologies, with a proven track record of contributing to service improvement.- Strong communication and client engagement skills, with the ability to translate service requirements into effective support strategies.- Bachelors degree in Information Technology, Computer Science, or a related field.- Relevant certifications in ITIL v4 or Agile methodologies are highly desirable.Additional Details:EY is dedicated to building a better working world by creating new value for clients, people, society, and the planet. Through data, AI, and advanced technology, EY teams help clients shape the future with confidence and tackle the most pressing issues of today and tomorrow. Operating across assurance, consulting, tax, strategy, and transactions, EY teams provide services in more than 150 countries and territories, fueled by sector insights, a globally connected network, and diverse ecosystem partners. Role Overview:You will be joining EY as a Service Management - Senior professional with up to 8 years of experience, specializing in IT service delivery and operations. Your main responsibility will be to ensure high-quality services are delivered to clients by supporting teams and aligning service operations with business objectives. Your proactive contributions will play a key role in the effective management of service operations.Key Responsibilities:- Support the delivery of IT services, ensuring they align with business goals and adhere to service level agreements (SLAs).- Assist in implementing and managing ITIL v4 practices and Agile methodologies to enhance service delivery and operational efficiency.- Collaborate with clients to understand their service requirements and contribute to developing tailored solutions.- Work closely with service management teams, providing support and insights to ensure high-quality service delivery.- Monitor service performance and implement improvements to enhance client satisfaction and operational effectiveness.- Stay updated on service management and IT operations trends to contribute to service improvements and strategic decisions.- Provide technical insights for proposals and engage in client discussions to support business development efforts.Qualifications:- Up to 8 years of experience in Service Management, focusing on IT service delivery and operations.- Experience in implementing ITIL v4 practices and Agile methodologies, with a proven track record of contributing to service improvement.- Strong communication and client engagement skills, with the ability to translate service requirements into effective support strategies.- Bachelors degree in Information Technology, Computer Science, or a related field.- Relevant certifications in ITIL v4 or Agile methodologies are highly desirable.Additional Details:EY is dedicated to building a better working world by creating new value for clients, people, society, and the planet. Through data, AI, and advanced technology, EY teams help clients shape the future with confidence and tackle the most pressing issues of today and tomorrow. Operating across assurance, consulting, tax, strategy, and transactions, EY teams provide services in more than 150 countries and territories, fueled by sector insights, a globally connected network, and diverse ecosystem partners.

Keyskills :
IT service deliveryService ManagementAgile methodologiesClient engagementInformation TechnologyComputer ScienceAnalytical skillsITIL v4 practicesSecurity practicesCompliance standards