Senior ServiceNow ITOM Technical Consultant

Job Description

As a Senior Technical Consultant, your role will involve primarily working with ServiceNow - ITOM Service Mapping skills. You will be responsible for mapping data from various systems into ServiceNow, ensuring efficient and accurate transfer of information, and supporting integrations with other tools and services. Your strong knowledge of ServiceNow modules, data transformation, and integration best practices will be key in this role.Key Responsibilities:- Design, develop, and deploy service maps, working with discovery patterns to ensure accurate representation of IT services and their underlying infrastructure.- Understand CMDB structure and its relationship to ITOM.- Develop and implement data mapping solutions to move and integrate data between ServiceNow and external systems.- Create mappings between different data sources and ServiceNow objects.- Ensure data integrity and consistency during data migration and integrations.- Assist in integrating ServiceNow with external systems through middleware, APIs, and connectors.- Configure and customize ServiceNow modules and workflows to meet specific business requirements.- Support configuration changes related to mapping and data transformation requirements.- Perform unit and integration testing to ensure data flows correctly into ServiceNow.- Validate the accuracy and completeness of data after mapping and integration.- Maintain comprehensive documentation of data mappings, workflows, and integrations.- Provide ongoing support and troubleshooting for issues related to data mapping and integration.- Collaborate with business analysts, developers, and stakeholders to understand data requirements and business processes.- Participate in ServiceNow release planning and identify mapping-related changes or upgrades that may affect the platform.- Monitor and optimize performance of integrations and data mappings.- Recommend improvements to streamline processes and enhance system efficiency.Qualifications and Experience Required:- Bachelors degree with at least 7 years of experience in ServiceNow ITOM Discovery & Service Mapping and integrating data.- Hands-on experience with ServiceNow ITOM (CMDB, Service Mapping).- Strong experience with ServiceNow integration tools like Integration Hub, REST APIs, SOAP, MID Server, and other integration technologies.- Proficiency in ServiceNow scripting (JavaScript) for mapping and transforming data.- Knowledge of data modeling and mapping techniques in ServiceNow.- Familiarity with SQL and querying relational databases.- Experience with integration protocols (REST, SOAP, FTP, SFTP).- Understanding of ITIL processes and best practices.Additional Company Details:- ServiceNow Certified ITOM Discovery & Service Mapping- ServiceNow Certified - Application Developer- ITIL v3 certification- Excellent analytical and problem-solving skills- Excellent verbal and written communication skills- Strong presentation development and customer presentation skills- Successful teamwork experience and demonstrated leadership abilities As a Senior Technical Consultant, your role will involve primarily working with ServiceNow - ITOM Service Mapping skills. You will be responsible for mapping data from various systems into ServiceNow, ensuring efficient and accurate transfer of information, and supporting integrations with other tools and services. Your strong knowledge of ServiceNow modules, data transformation, and integration best practices will be key in this role.Key Responsibilities:- Design, develop, and deploy service maps, working with discovery patterns to ensure accurate representation of IT services and their underlying infrastructure.- Understand CMDB structure and its relationship to ITOM.- Develop and implement data mapping solutions to move and integrate data between ServiceNow and external systems.- Create mappings between different data sources and ServiceNow objects.- Ensure data integrity and consistency during data migration and integrations.- Assist in integrating ServiceNow with external systems through middleware, APIs, and connectors.- Configure and customize ServiceNow modules and workflows to meet specific business requirements.- Support configuration changes related to mapping and data transformation requirements.- Perform unit and integration testing to ensure data flows correctly into ServiceNow.- Validate the accuracy and completeness of data after mapping and integration.- Maintain comprehensive documentation of data mappings, workflows, and integrations.- Provide ongoing support and troubleshooting for issues related to data mapping and integration.- Collaborate with business analysts, developers, and stakeholders to understand data requirements and business processes.- Participate in ServiceNow release planning and identify mapping-related changes or upgrades that may affect the platform.- Monitor and optimize performance of integrations and data mappings.- Recom

Keyskills :
data transformationCMDBdata integritymiddlewareAPIsconnectorsunit testingdata validationdocumentationtroubleshootingSOAPSQLServiceNow ITOM Service MappingServiceNow modulesintegration best practicesdata mapping solutionsworkflow customizat