Systems Analyst 2 Finance/SCM Domain

Job Description

Role OverviewYou will be a member of the Oracle Support organization with the primary focus of delivering post-sales support and solutions to Oracles global customer base. As a trusted advocate for customer needs, your responsibilities will include managing both functional and technical inquiries related to Oracle applications, ensuring high-quality service delivery, critical business process monitoring, rapid incident response, and driving customer success through proactive advisory.Key Responsibilities- In-depth understanding of the Oracle EBS Finance and SCM domains, including business process functionality, data flow, and impact across modules.- Capable of independently resolving complex functional issues and leading Upgrade, Enhancement, and Support projects in customer-facing environments.- Willingness to work in rotational shifts, including night shifts, to support global customer operations.- Ability to perform impact analysis for patches, minimize business disruption, and manage customer communication and expectations.- Skilled in handling escalations and incident/problem management, providing quick, innovative solutions.- Interpret customer requirements/user stories and translate them into feasible functional designs.- Manage the enhancement pipelinehandling scope, timelines, and cost for process improvements in live environments.- Comfortable working across multiple time zones, managing delivery rhythm, and acting as a Single Point of Contact (SPOC) for critical customer escalations.Qualification RequiredDesired Qualifications And Skills- 2-5 years of Oracle EBS experience with at least 2 years in a customer-facing functional support role, preferably in Finance and SCM domains.- Functional expertise in at least two full-cycle implementation, upgrade, or rollout projects.- Ability to write clear functional documents and perform end-to-end enhancement delivery.- Good understanding of CRM and SCM-related data structures and tables.- Familiarity with SQL, PL/SQL, Alerts, ADI, and Oracle reporting tools.- Undergraduate degree; a certification in Project Management or EBS Modules (Finance/SCM) is a plus.- Knowledge or experience with Microsoft Project or other project management tools is advantageous.- Strong customer relationship skills with the ability to manage priorities, communicate effectively, and build trust.Additional Details of the CompanyOracle CSS (Oracle Customer Success Services) is designed to ensure your ongoing success with Oracle technology. It is fully integrated with Oracles product development teams to help you maximize the value of your cloud investment. Oracle Applications Unlimited offers support, updates, and new features for on-premise business applications like Oracle E-Business Suite, PeopleSoft, JD Edwards EnterpriseOne, Siebel CRM, and Hyperion, allowing customers to continue using existing applications with guaranteed support and access to new functionalities without major upgrades. Role OverviewYou will be a member of the Oracle Support organization with the primary focus of delivering post-sales support and solutions to Oracles global customer base. As a trusted advocate for customer needs, your responsibilities will include managing both functional and technical inquiries related to Oracle applications, ensuring high-quality service delivery, critical business process monitoring, rapid incident response, and driving customer success through proactive advisory.Key Responsibilities- In-depth understanding of the Oracle EBS Finance and SCM domains, including business process functionality, data flow, and impact across modules.- Capable of independently resolving complex functional issues and leading Upgrade, Enhancement, and Support projects in customer-facing environments.- Willingness to work in rotational shifts, including night shifts, to support global customer operations.- Ability to perform impact analysis for patches, minimize business disruption, and manage customer communication and expectations.- Skilled in handling escalations and incident/problem management, providing quick, innovative solutions.- Interpret customer requirements/user stories and translate them into feasible functional designs.- Manage the enhancement pipelinehandling scope, timelines, and cost for process improvements in live environments.- Comfortable working across multiple time zones, managing delivery rhythm, and acting as a Single Point of Contact (SPOC) for critical customer escalations.Qualification RequiredDesired Qualifications And Skills- 2-5 years of Oracle EBS experience with at least 2 years in a customer-facing functional support role, preferably in Finance and SCM domains.- Functional expertise in at least two full-cycle implementation, upgrade, or rollout projects.- Ability to write clear functional documents and perform end-to-end enhancement delivery.- Good understanding of CRM and SCM-related data structures and tables.- Fami

Keyskills :
SQLPLSQLAlertsProject ManagementCRMOracle EBS FinanceOracle EBS SCMADIOracle reporting toolsSCMrelated data structures