Technical Support Engineer 3

Job Description

As a Technical Support Engineer 3 at Adobe, your role will be crucial in ensuring flawless experiences for customers with Adobe products. Your responsibilities will include:- Serving as the first point of contact for customers technical concerns on AEP/AJO- Advocating for customers and relaying their needs to internal product teams- Providing timely and accurate responses to technical and product inquiries- Ensuring resolution within established Service Level Agreement guidelines- Maintaining awareness of customer business priorities and key events- Delivering proactive issue status updates to relevant parties- Recording and documenting all customer issues following process guidelines- Addressing and assessing cases before escalating them to engineering- Addressing questions about product functionality and usage- Enabling product features per customer contracts when necessary- Troubleshooting implementation problems- Analyzing complex issues requiring in-depth evaluation of variable factors- Collaborating with teams through scrums and other interactions to resolve complex issues- Demonstrating intermediate to expert problem-solving skills- Maintaining strong personal organization skills- Managing multiple tasks and prioritizing job requirementsTo succeed in this role, you should have:- Advanced communication skills, both written and verbal- Detailed and effective troubleshooting capabilities- Strong analytical skills to identify and research business problems- Ability to diagnose and solve complex implementation issues- Knowledge of mobile and video programming solutions- Familiarity with Tag Management tools- Experience with Adobe Solutions like Adobe Experience Platform, Adobe Journey Optimizer, Analytics, Target, and Audience Manager- General knowledge of Google, Tealium, Salesforce, and Pega technologies- Advanced proficiency in Excel and PowerPoint- Understanding of digital marketing, CRO, digital analytics, and UX fields- Proficiency in JavaScript, jQuery, HTML, CSS, Angular JS, and any JS framework- Experience with SQL, database management, and APIs (SOAP, REST, PHP)- Creative problem-solving skills- Experience with various operating systems and software, emphasizing installation, troubleshooting, and client/server operationsJoin Adobe and play a pivotal role in delivering world-class support to customers, contributing to the future of personalized digital experiences! As a Technical Support Engineer 3 at Adobe, your role will be crucial in ensuring flawless experiences for customers with Adobe products. Your responsibilities will include:- Serving as the first point of contact for customers technical concerns on AEP/AJO- Advocating for customers and relaying their needs to internal product teams- Providing timely and accurate responses to technical and product inquiries- Ensuring resolution within established Service Level Agreement guidelines- Maintaining awareness of customer business priorities and key events- Delivering proactive issue status updates to relevant parties- Recording and documenting all customer issues following process guidelines- Addressing and assessing cases before escalating them to engineering- Addressing questions about product functionality and usage- Enabling product features per customer contracts when necessary- Troubleshooting implementation problems- Analyzing complex issues requiring in-depth evaluation of variable factors- Collaborating with teams through scrums and other interactions to resolve complex issues- Demonstrating intermediate to expert problem-solving skills- Maintaining strong personal organization skills- Managing multiple tasks and prioritizing job requirementsTo succeed in this role, you should have:- Advanced communication skills, both written and verbal- Detailed and effective troubleshooting capabilities- Strong analytical skills to identify and research business problems- Ability to diagnose and solve complex implementation issues- Knowledge of mobile and video programming solutions- Familiarity with Tag Management tools- Experience with Adobe Solutions like Adobe Experience Platform, Adobe Journey Optimizer, Analytics, Target, and Audience Manager- General knowledge of Google, Tealium, Salesforce, and Pega technologies- Advanced proficiency in Excel and PowerPoint- Understanding of digital marketing, CRO, digital analytics, and UX fields- Proficiency in JavaScript, jQuery, HTML, CSS, Angular JS, and any JS framework- Experience with SQL, database management, and APIs (SOAP, REST, PHP)- Creative problem-solving skills- Experience with various operating systems and software, emphasizing installation, troubleshooting, and client/server operationsJoin Adobe and play a pivotal role in delivering world-class support to customers, contributing to the future of personalized digital experiences!

Keyskills :
Analytical skillsCROdigital analyticsjQueryHTMLCSSAngular JSdatabase managementAdvanced communication skillsTroubleshooting capabilitiesKnowledge of mobilevideo programming solutionsFamiliarity with Tag Management toolsExperience with Adobe S