Guest Relations Executive

Job Description

Hiring GRE and Front office Executive.Company - Rohan Builders India Pvt Ltd.Job Location - West PuneJob Title: Guest Relationship Executive (GRE) Location: Experience Centre/Sales Office Department: Customer Experience / Sales Reports to: Sales Manager/ CX leadJob Summary:The Guest Relationship Executive (GRE) is responsible for managing all visitorsnew and existingat the real estate experience centres. This role involves understanding the needs of visitors, offering refreshments, engaging them during peak days, ensuring administrative and staff management, maintaining a high standard of hospitality, cleanliness, and hygiene, and creating a seamless and welcoming environment to enhance the overall customer experience.Key Responsibilities:Visitor Management:Greet all visitors warmly and understand their needs to direct them appropriately.Provide information about available properties, amenities, and services as per the visitors requirements.Offer refreshments and ensure visitors are comfortable during their time at the experience center.Engage with visitors during peak days to keep them informed and entertained while they wait.Hospitality and Customer Experience:Ensure that the experience center maintains a high standard of hospitality, cleanliness, and hygiene.Coordinate with housekeeping and maintenance teams to ensure that the environment is always presentable.Proactively anticipate guest needs and provide timely assistance to enhance their experience.Administrative and Staff Management:Manage the reception area, visitor logs, and feedback forms to ensure all records are properly maintained.Coordinate with administrative staff to ensure optimal scheduling, attendance, and performance.Maintain discipline among the staff and ensure that everyone follows the set guidelines and protocols.Engagement and Customer Interaction:Organize and manage visitor engagement activities during peak days to keep them informed and entertained.Facilitate property tours, presentations, and one-on-one discussions as required.Collect visitor feedback and suggestions to continuously improve the customer experience.Coordination with Sales Team:Work closely with the sales team to ensure a smooth transition for potential buyers and existing customers.Provide the sales team with insights and feedback from visitors to help tailor sales strategies.Maintenance of Office Environment:Ensure that the entire sales office, including hospitality areas, is well-maintained and reflects a professional atmosphere.Regularly check that all amenities, such as seating, refreshments, and display materials, are in place and of high quality.Oversee that all necessary equipment and supplies are available and functional to support a seamless visitor experience.Welcoming Protocol:Seamless Handover from Parking: After the customer has been assisted with parking, ensure a seamless transition to the GRE. This handover should be smooth and conducted with clear communication to avoid any confusion or gaps in the visitor experience.Welcoming Procedure: Follow a well-defined welcoming protocol, which includes greeting the customer warmly, providing any necessary information, and guiding them through the initial stages of their visit. This protocol should be designed to make the customer feel valued and at ease.Qualifications:Bachelors degree in Hospitality Management, Business Administration, or a related field.1-5 years of experience in a customer-facing role, preferably in real estate, hospitality, or customer service industries.Strong interpersonal, communication, and organizational skills.Ability to multitask and manage multiple visitors and activities simultaneously.Proficient in MS Office and familiar with CRM systems.Key Skills:Customer service excellenceStrong verbal and written communicationOrganizational and multitasking skillsLeadership and staff coordinationAttention to detail and problem-solving abilitiesAbility to handle high-pressure situations calmly and professionallyWorking Conditions:On-site presence at the experience center.Flexibility to work on weekends and holidays, based on visitor flow and events.RegardsTeam HR

Keyskills :
guest relationsgrefront officeguest relationship management