Team Manager Operations

Job Description

Job Description Send me Jobs like this Job description This position will serve as a key member of the Insurance Team of Gallagher Service Center Report to the Service Delivery Manager (Operations). Require an individual who has a previous and demonstrated ability of success in a.) Proven people management skills b.) Service delivery The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools. Require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level. Require the ability to motivate, instill accountability and achieve results. Require monitoring the effectiveness of a team of Process Associates. Require the ability to prepare MIS reports and do various analyses to understand improvement opportunities. Require the ability to interact with Customers and manage their queries. Require providing day-to-day coordination on the activities of the team. Require attending and responding to written/electronic correspondence. Require to do Performance reviews of the team members at regular intervals Require one to upgrade ones knowledge by taking up company sponsored Insurance exams certified by The Institutes if applicable Involve mentoring of Team members Require one to be involved with various Process Improvement related projects to drive efficiencies in the team Open to travel to client location on transition USA/UK. Mandatorily require to be comfortable working in all shifts including night shift. Candidate should be a team lead on papers for at least 1 year and team size should be more than 10+ Prefer only Female candidates

Keyskills :
Operations Management Service Delivery Management People Management Skills Transition Customer Service Team Leading Process Improvement Night Shift MIS Reporting B Service

About Company

Gallagher Service Center LLP The Gallagher Service Center (GSC) supports various divisions of Arthur J. Gallagher & Co., providing world class service to Gallagher's customers around the globe. Over the past 15 years, GSC has grown into a highly effective team of more than 4,500 employees throughout Bengaluru and Pune, providing reliable, fast and high quality support to the field staff across Gallagher's divisions.

Candidate Profile

Please refer to the Job description above