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Level 2 Helpdesk Technician

Fresher   Punjab   30 Nov, 2025
SafeAeon Private Limited
Job LocationPunjab
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As a Level 2 Helpdesk Technician at SafeAeon, a leading provider of IT and cybersecurity solutions, your role will involve providing expert IT support to US-based clients. You will be responsible for troubleshooting escalated IT issues efficiently and communicating effectively with clients.**Key Responsibilities:**- Providing Level 2 technical support to end-users and clients.- Configuring, managing, and troubleshooting firewalls (Fortinet, Palo Alto, Cisco, or equivalent).- Deploying, monitoring, and maintaining Data Loss Prevention (DLP) solutions.- Implementing and managing Remote Monitoring and Management (RMM) solutions.- Administering and optimizing ticketing portals for timely issue resolution.- Collaborating with Level 1 support teams for escalations and advanced troubleshooting.- Assisting in IT infrastructure improvements and security updates.- Documenting technical issues, resolutions, and procedures for internal knowledge sharing.**Qualifications Required:**- Excellent communication skills (written and verbal) for interacting with US-based clients.- 2 years of hands-on experience in IT helpdesk or technical support.- Strong expertise in configuring and troubleshooting firewalls and DLP solutions.- Proficiency in RMM tools and familiarity with ticketing systems.- Solid understanding of networking concepts and strong troubleshooting skills.Preferred qualifications include certifications like CompTIA Security, CCNA, or Fortinet NSE, and experience in a Managed Services Provider (MSP) environment. Knowledge of additional cybersecurity tools and best practices is a plus.If you are interested in joining our team, please send your resume to hidden_email with the subject line Level 2 Helpdesk Technician - [Your Name] .**Benefits:**- Provident Fund**Shifts:**- Night shift- Rotational shift- US shiftNote: This job is full-time and requires in-person work.,

Keyskills :
ResolutionsProceduresTroubleshooting skillsExcellent communication skillsConfiguring firewallsTroubleshooting firewallsConfiguring DLP solutionsManaging RMM solutionsOptimizing ticketing portalsDocumenting technical issues

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